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Everything posted by Marcos
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This happens if a router doesn't forward DNS requests produced by Parental control further to ESET's servers. A Wireshark log from replication of the issue would confirm my assumption. If you create one, upload it to a safe location and pm me the download link.
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Please refer to this list of servers that ESET products communicate with.
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NOD32 7.0.104.0 not updating automatically
Marcos replied to InexNV's topic in ESET Beta Products for Home Users
If you connect to the Internet via wi-fi or DSL, it may take more time until an Internet connection is established. Does v7 update automatically after an hour when the program attempts to update next time? -
NOD 32 seems to be causing freeze during boot
Marcos replied to cutting_edgetech's topic in ESET NOD32 Antivirus
Since you've mentioned having Malwarebytes installed, do you use the free or paid version? The driver used in the paid version is known to interfere with ESET under certain circumstances, I'd definitely try disabling MBAM's real-time protection to see if it makes a difference. If you have a dump ready, compress it, upload it to a safe location and pm me the download link. If necessary, I can provide you with access to our ftp server. -
Antivirus companies should detected actual threats, not just lab-borne made ones intended for studying or presenting one skills. If a threat makes it out of a lab, it definitely deserves to be detected so that users are protected against it. We've been seeing a lot of actual zero-day threats endangering users that were detected only by ESET and all other big vendors missed it (of course, some might have been detected and blocked by behavioral blockers but they are not used on mail servers or gateways so the overall protection is not 100% equal to what ESET provides). Since everything has been said and explained, we'll draw this thread to a close.
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Please post the exact error message you're getting when attempting to update.
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Huge number of files reported by Nod32 scan?
Marcos replied to RogerSC's topic in ESET NOD32 Antivirus
Each file in an archive is counted as an object. Maybe you could set a size limit for scanned objects or disable scanning archives if you want to run an on-demand scan on a regular basis. -
Malware was removed from the website and thus we unblocked it.
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EFS Terminal Server Exclusion - WildCard Syntax
Marcos replied to LocknetSSmith's topic in ESET Products for Windows Servers
I presume that excluding c:\users\*\ntuser.pol should do the trick. -
The good news is that Antivirus and antispyware protection module 1406 is going to be released for v7 beta users shortly. After updating to this version and restarting the computer, the annoying gui issue with the application update progress bar will be gone.
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It was not in the registry at all.
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With HIPS disabled, malware can easily turn off your antivirus protection. Use it in default automatic mode which provides protection of crucial system and antivirus processes.
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Please export an on-demand scanner log with all scanned files logged to a text file and post it here or attach it to a personal message for me.
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Assuming the application is detected as a potentially unwanted application which is a fully optional detection and not a false positive, you can report it to ESET as per the instructions here. Having said that, we'll draw this topic to a close.
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The bug is actually in the program itself and there's no chance to make a brand new beta version and test it thoroughly within 2 days. However, a hotfix (workaround) will be distributed to v7 users by means of a module update soon.