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Everything posted by Marcos
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You can find instructions how to password protect a rar archive here for instance.
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It doesn't sound like a general problem as nobody else has reported it yet and Adobe Flash as well as Firefox are famous programs used worldwide. Please try to narrow it down to the particular module by disabling HIPS, protocol filtering and real-time protection, one at a time and let us know about your findings.
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Please submit the file to ESET as per the instructions here. Without analyzing the file, it's impossible to tell whether it's actual malware, clean file or non-functional (corrupt) file.
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Please reinstall VC++ Redist. from hxxp://www.microsoft.com/en-us/download/details.aspx?id=3387. If you have Windows x64, also install hxxp://www.microsoft.com/en-us/download/details.aspx?id=26347.
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When you encounter the issue, we'll need to get the following: 1, a complete memory dump created manually as per the instructions at hxxp://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx 2, SysInspector log 3, information about installed module 4, export of product settings 5, information about the OS and platform (should be included in the SysInspector log)
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ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
If you look at the performance test closer, they state: Use cases: visiting websites, downloading software, installing and running programs and copying data. That said, it all boils down to what files are used. If large archives or heavily packed files are used, it will take longer to scan them. However, without knowing more details about this particular test, it's impossible to comment on it but generally said, in a real-world scenario ESET is one of the lightest AVs in terms of the system footprint. Also we've been continually working on improving performance of code emulation so that files are emulated by advanced heuristics much faster than ever before. -
If you have an email address in the exception list, it will always be checked for spam regardless of whether it's in the whitelist or not. If you do not receive spam with your email address listed as the sender, removing it from the exception list should do the trick.
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Check this out for a comparison.
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50-80 MB is normal nowadays, also given that only the engine with signature database is about 31 MB in size which needs to be loaded in memory. Also memory is used for operations that would otherwise require writing to the disk which speeds us scanning a lot.
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Reading several files at once from different physical places on the disk would make hard drive heads move forth and back which would actually slow down the scan speed. You can observe the same when copying files simultaneously within the same disk - it takes longer compared to the scenario when only file is copied at a time.
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does eset detect this malware Cryptolocker
Marcos replied to mantra's topic in Malware Finding and Cleaning
I've seen variants detected only by ESET so the likelihood that the samples you're referring to are detected is quite high. -
does eset detect this malware Cryptolocker
Marcos replied to mantra's topic in Malware Finding and Cleaning
Most likely it's detected as Win32/Filecoder.XX. However, without an exact sample it's impossible to tell for sure and my assumption is based only on searching for the name provided. -
Please post here a complete record from your ESET Threat log containing the full path to the file, the detection name as well as some other information.
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You'd need to disable real-time protection but this would leave your computer unprotected. It's the role of real-time protection to scan all files that are created or accessed by the operating system or 3rd party applications. Are you experiencing any issue with real-time scanning?
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Endpoint antivirus, some computers getting bogged down often
Marcos replied to twinstead's topic in ESET Endpoint Products
Does the slowdown occur at the time the clients receive an update? By default, a startup scan is run after an update to make sure no threat is active in memory. Are they systems with multi-core processors or what's the hw configuration? -
You can try v7 but since Windows XP uses legacy drivers and does not support minifilters, it won't make any difference and the issue will occur also with v7. There are basically 2 options: 1, upgrade the operating system to a newer one with support for minifilters 2, make the application open files for writing only in one thread. Making a change preventing the issue from occurring on Windows XP would cause the real-time scanner not to detect malicious files.
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It's been confirmed by engineers that this issue cannot be fixed in the legacy driver used in Windows XP and older due to technical limitations of the operating system. Issues like this may occur if an application opens files in 2 or more threads for writing and ShareMode read,write. That said, the only solution is to use a newer operating system as keeping real-time protection disabled is not an option. Another solution would be to make the application open files for writing only in one thread in which case the sharing violation wouldn't occur.
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ESS 7.0.104.0 function not defined
Marcos replied to Faraways's topic in ESET Beta Products for Home Users
Probably it's because I didn't restart after installing v7 beta. Anyway it's not a big deal as long as the Exploit Blocker is functional, which I hope it is, am I right? So this explains the problem. A computer restart is required for the text to be displayed as it was added via a module update so that beta users can test the new feature without making a new beta version.