Marcos
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Posts posted by Marcos
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Please report the alleged FP to ESET as per the instructions here and enclose information about the purpose of the software and the official download url to a beta or final version of the software. The software must perform some operations or activities that are evaluated as suspicious by advanced heuristics.
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Jumping ship because of a 15 day difference
. Just a tad impatient 
you arrived late to the party. I suggest you read the entire thread and you will see that I was already provided with a solution instead of just posting nonesense
I agree , you should really ask a question before posting nonsence. Getting angry and typing nonsence on a public forum, when things don't work to your timescale wont get you anywhere.
We explained what was unclear and Tweak Arena apologized. We'll draw this thread to a close.
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Excluding a mask from from filtering is not recommended as it puts the computer at risk. This option should only be used if you experience an issue while loading the content of a particular website. For filtering ads, use a dedicated program or plugin for your browser.
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What operating system are you attempting to push the package on? Are the computers in a domain? What account is the ERAS service running in?
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Yeah, it's been a common practice to release products on smaller markets first so that potential fixes can be implemented before releasing it to larger markets. Although beta versions are tested thoroughly both internally and by thousands of beta testers, it's never possible to simulate all system and program configurations.
As for support for new operating systems or service packs, ESET has always offered support for them at the time they became available to the public. In the case of Windows 8.1 build 9600, HIPS module 1095 was released for all users on September 30 and Anti-Stealth module 1052 on September 9 and no known issues with Windows 8.1 have been reported yet.
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Perhaps we could connect to your computer remotely and check out what's going on there.
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It was confirmed by developers that no changes were made between v5 and v6 in terms of saving the configuration to the data file so it's weird why it occurs only with v6.
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I, too, wonder what is missing in the ESS firewall that competition has
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I need an official answer from ESET staff not people bashing me who are ESET fanboys and blindly defend them!
Hello Tweak Arena,
We are really sorry to see you go. We fully understood your concerns, but we feel responsible to respond to your suggestions.
ESET works closely with its partner network to meet any local market requirements as well as launch dates. We are open to agreement with our local partners on individual launch dates when the situation requires so and technical readiness allows.
The current release version of ESET home products 6.0.316 is fully compatible with Windows 8.1. After installation and activation, your ESET product will update the modules to the most current version to ensure smooth operation on Windows 8.1 (a computer restart will be needed).
ESET Version 7 BETA will update to the final version automatically without uninstalling (same registry keys and files on the disk will be used), so you don’t have to worry about it messing up the registry on your freshly installed OS.
regards,
Marcos
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All ESET products have been fully compatible with Windows 8.1 for some time already. We are preparing an official statement on this and will publish it as soon as it is ready.
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Please try disabling Self-defense, restart the computer and try to reproduce the issue. Are you positive that with HIPS and Self-defense disabled the issue doesn't occur?
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ESET merely notifies you about the components that are available for update. If you change the severity of updates you want to be notified about to let's say Critical updates in the advanced ESET setup, it shouldn't notify you about less critical updates.
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Please provide information about the exact version of EAV and modules installed (found in the About window) so that we can reproduce it on our end. Is it Windows 7 x86 or x64? Does the problem persist after disabling Self-defense and restarting the computer?
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We haven't edited them yet, the KB team should fix it soon.
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It could be that the scanner is scanning a large folder or archive when the progress reaches 17%. Navigate to Tools -> Statistics to check if the number of scanned files is rising.
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There are several variants of the police ransomware Ukash / LockScreen released in relatively short intervals. ESET utilizes effective mechanisms to ensure that users are protected against new variants either proactively or in as short time as possible after the authors unleash new variants to the world.
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Does switching firewall to learning mode until all necessary rules are created make a difference? If so, switch it to "Automatic mode with exceptions" after the rules have been created.
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Did you update v7 after installation and restarted the computer?
What build of Windows 8 are you using? (run "winver" to find out)
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Yes, it should be fixed.
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There have been no program component updates (PCU) for EFSW which is the reason why there's no information about them in update.ver and thus it cannot be displayed in the mirror setup either. I don't think there will ever be PCUs for server products that are usually intended for installation on production servers. Updates of security products that are tightly integrated with the operating system should never be automatic and should always be installed with care.
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I didn't realize they should all match, and indeed one of them don't. How can I get it changed, should I contact ESET directly or the company I brought the key from?
Yes, contact the distributor who should issue you a license key with a proper company name that would match the other keys. It shouldn't be a problem as long as all keys were purchased by the same company.
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There's a setting called "Interval to accept previous password for Clients (ESET Security Products) (days)" in the advaced ERAS setup -> Security which is set to 14 by default. However, the previous password will be accepted only until the next server restart or the next ERAS service restart.
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Installation over an older version has always been supported. However, in the case of beta versions it's better to install it from scratch as it may use dedicated beta update servers which wouldn't be set if you installed it over a previous version.
. Just a tad impatient 
Future changes to ESET NOD32 Antivirus, ESET Internet Security, ESET Smart Security Premium and ESET Ultimate Security
in ESET Internet Security & ESET Smart Security Premium
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From the right-click context menu, you can run a scan with or without cleaning. To clean threats, simply select the option "Clean with ESET NOD32 Antivirus" (or "Clean files" in v7).