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Marcos

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Posts posted by Marcos

  1. There are two options on the download page for each of the products: Live Installer (a small installation file that runs on both x86 and x64 Windows and will download the appropriate msi file itself) and Offline installer which will download the msi file for the selected operating system.

  2. As for the SSL issue, was Firefox not running at the time you enabled SSL scanning in v7? Do you use a x86 version of Firefox 24?

    Does the following procedure resolve the issue?

    - close Firefox (make sure firefox.exe is not among running processes)

    - disable SSL scanning in v7 and confirm it by clicking OK

    - enable SSL scanning

    - start Firefox

     

    Regarding the problem with your mouse, please provide us with a link to the vendor's website with more information about this particular model. Do you have Device control integration disabled? Does disabling HIPS and restarting the computer make a difference?

  3. Yes, that's it. If EAV is configured to require full administrator rights to perform tasks requiring them, then UAC will prompt you when such an action is attempted (indicated by a shield in a button). Disabling this option will disable UAC prompts.

     

    As for quarantine files, neither the format nor file extensions have changed. Do you see the gui reporting 1 file in quarantine even after a computer restart?

  4. Hello,

    Are you able to select country on www.eset.com as follows? The Latin America department is responsible for distributing ESET's products in Latin America only so it makes sense they limit country selection in order to provide their customers with as accurate information as possible. Now investigating if it'd be possible to add country selection after clicking the globe icon as it is on other ESET's websites.

     

    Edit: the website has been fixed and clicking the globe icon will enable you to select the desired country.

     

    post-10-0-58397900-1382079609_thumb.png

  5. Make sure that the IP address 172.30.1.1 is in the Trusted zone. Then check IDS settings in the advanced firewall setup and make sure that UPnP is allowed for system services in the Trusted zone (enabled by default). If turning off the firewall doesn't resolve the issue at all times, try disabling application protocol filtering in the advanced setup.

    Let us know about your findings.

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