TomFace 539 Posted October 27, 2016 Share Posted October 27, 2016 (edited) Downloaded the live installer for ESS Prem. (current using ESS v9 with Win7). Getting the following error when trying to run either installer (trying to do an overlay...I'm in North America). ************************************************************** 10-28-16 1:14AM EDT Update: I have opened a ticket with Support. Edited October 28, 2016 by TomFace Link to comment Share on other sites More sharing options...
itman 1,669 Posted October 28, 2016 Share Posted October 28, 2016 (edited) I thought you were going to install ver. 10 on top of ver. 9 using the full installer. As I posted previously, this method installed ver. 10 fine for me; abet I am finding a few firewall network settings got borked. Edited October 28, 2016 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,091 Posted October 28, 2016 Administrators Share Posted October 28, 2016 We'll need a Process monitor log from the time of launching the installer as well as the output from ESET Log Collector. Please supply it to Customer care (you can send me a copy to expedite possible resolution). Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted October 28, 2016 Share Posted October 28, 2016 I would not recommend installing ESS prem over the top of ESS V9. ESS prem has new features than that of ESS so the it much more likely to have a hybrid of drivers for both products meaning some modules like the firewall may be "borked" as you state. I would recommend uninstall >> reboot and then install of prem. Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 28, 2016 Author Share Posted October 28, 2016 (edited) I thought you were going to install ver. 10 on top of ver. 9 using the full installer. As I posted previously, this method installed ver. 10 fine for me; abet I am finding a few firewall network settings got borked. Tried the off line installer - got the same thing. Having ESS v9, which installer should I be using? (EIS or ESSP). Maybe I should uninstall and re-install. Edited October 28, 2016 by TomFace Link to comment Share on other sites More sharing options...
itman 1,669 Posted October 28, 2016 Share Posted October 28, 2016 I thought you were going to install ver. 10 on top of ver. 9 using the full installer. As I posted previously, this method installed ver. 10 fine for me; abet I am finding a few firewall network settings got borked. Tried the off line installer - got the same thing. Having ESS v9, which installer should I be using? (EIS or ESSP). Maybe I should uninstall and re-install. If you current have ver. 9 Smart Security installed, go here: hxxp://support.eset.com/kb3419/ and download ver. 10 Smart Security; not Smart Security Premium. Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 28, 2016 Author Share Posted October 28, 2016 I thought you were going to install ver. 10 on top of ver. 9 using the full installer. As I posted previously, this method installed ver. 10 fine for me; abet I am finding a few firewall network settings got borked. Tried the off line installer - got the same thing. Having ESS v9, which installer should I be using? (EIS or ESSP). Maybe I should uninstall and re-install. If you current have ver. 9 Smart Security installed, go here: hxxp://support.eset.com/kb3419/ and download ver. 10 Smart Security; not Smart Security Premium. Same result. Link to comment Share on other sites More sharing options...
Solution TomFace 539 Posted October 28, 2016 Author Solution Share Posted October 28, 2016 OK here's the latest. I unstalled v9 ESS, rebooted and attempted to do a clean install of v10-got the same error. On my desk top, I still had a live installer icon for v9 from May 2016. So I clicked on that and it installed v10. Link to comment Share on other sites More sharing options...
itman 1,669 Posted October 28, 2016 Share Posted October 28, 2016 OK here's the latest. I unstalled v9 ESS, rebooted and attempted to do a clean install of v10-got the same error. On my desk top, I still had a live installer icon for v9 from May 2016. So I clicked on that and it installed v10. OK here's the latest. I unstalled v9 ESS, rebooted and attempted to do a clean install of v10-got the same error. On my desk top, I still had a live installer icon for v9 from May 2016. So I clicked on that and it installed v10. Actually it makes sense the SS live installer would work. Like I stated in the other thread, installing SS10 full download on top of SS9 worked for me w/o issue. Link to comment Share on other sites More sharing options...
TomFace 539 Posted October 28, 2016 Author Share Posted October 28, 2016 (edited) But I still am curious why didn't the "newest" live installer for v10 work? Instead, the live installer for v9.0.34.0 downloaded May 2016 installed v10? I just had that hanging around for "just in case". Marcos/Mods do you have any thoughts on this? Edited October 29, 2016 by TomFace Link to comment Share on other sites More sharing options...
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