jbruyet 0 Posted September 6, 2016 Share Posted September 6, 2016 Hey all, we use Ricoh copiers to scan documents to a Server 2012R2 server that holds our user files. I updated my ESET File Security to 6.3 on that server and our copiers couldn't scan to it any longer. Fortunately this was a VM that I had snapshotted before I did the update so all I had to do was roll it back. Functionality restored. Has anyone else had this problem? Is there a way to update the ESET on this server without killing the scanning access? Thanks, Joe B Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted September 6, 2016 Administrators Share Posted September 6, 2016 What version of EFSW did you have installed prior to upgrading to v6.3? Does temporarily disabling real-time or protocol filtering (in the advanced setup) make a difference? If not, what about temporarily disabling HIPS and restarting the server? Link to comment Share on other sites More sharing options...
jbruyet 0 Posted September 6, 2016 Author Share Posted September 6, 2016 Good morning Marcos, our prior EFSW version was 6.0.12025.0. I won't be able to test your two other suggestions because this is a production server and it's used from 3:30am to about 11:00pm. Since installing ESET requires a reboot that time frame is not an option. I will try to come in this weekend to test them but we're putting on a state-wide convention so I don't think any downtime then would be an option either. We'll see. Maybe late Sunday afternoon... Thanks, Joe B Link to comment Share on other sites More sharing options...
Recommended Posts