zwylde 0 Posted July 13, 2016 Share Posted July 13, 2016 Cannot find anything useful in the logs. Will not activate from Remote Administrator or manually. Any input on this error (ACT.21)? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted July 13, 2016 ESET Moderators Share Posted July 13, 2016 Hello, please provide us with your public license ID to check. P.R. Link to comment Share on other sites More sharing options...
zwylde 0 Posted July 13, 2016 Author Share Posted July 13, 2016 Hello, please provide us with your public license ID to check. P.R. 33E-FU6-XUM Link to comment Share on other sites More sharing options...
zwylde 0 Posted July 13, 2016 Author Share Posted July 13, 2016 And I should add that the other computers on this license have activated fine. Just this one machine. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted July 13, 2016 ESET Moderators Share Posted July 13, 2016 Hello, O.K. thank please send me the "seat ID" of the affected machine. Also please paste the activation error entry from the log. P.R. Link to comment Share on other sites More sharing options...
clilush 0 Posted August 9, 2016 Share Posted August 9, 2016 I hate to hijack the thread, but I'm in the same situation as the OP. I was able to successfully install to two workstations, but then the next two are showing that the activation failed. I've tried uninstalling and reinstalling, pushing the activation from the ERA tasks, and attempted the activation methods available at the actual workstation. All methods failed and the activation process form the workstation actually gave me an "ACT.21" error. Was there any resolution to this? Link to comment Share on other sites More sharing options...
deszynda 0 Posted December 1, 2016 Share Posted December 1, 2016 I have the same situation for a last weeks. Today I've installed EFS v6.4.12002.0 on 3 virtual machines - one Windows Server 2008 R2 Enterprise and two Windows Server 2008 R2 Standard. On Enterprise everything was fine - activation was made during running installation task from ERA console. On one of Standard machines EFS didn't activate but I was able to activate it manually using my Security Admin account. On the second Standard machine I was not able to activate it at all - Error Code: ACT.21. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted December 1, 2016 ESET Moderators Share Posted December 1, 2016 Hello Deszynda, please try to reboot the server and retry the activation, in case it won't help try to reinstall EFSW from a scratch. Please let us know how it went. Regards, P.R. Link to comment Share on other sites More sharing options...
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