Does NOD32 ever ask to modify hard drive?

[Ken 0]

I might have  compromised system.

 

Something that looked like it might have been ESET asked to make changes to hard drive. I do not have the exact words because this report came from the field from a panicked spouse.

 

Does NOD32 ever ask to modify hard drive?

 

If so, under what conditions?

 

Running Windows 10 with latest NOD32 version and database.

 

Thanks,

 

Ken

 

[Marcos 5,070]

No. ESET NOD32 Antivirus should never ask you for an action except when a potentially unsafe or unwanted application is detected. Should it happen again, take a screen shot and post it here.

[TomFace 539]

You might want to take a look at this KB article.

hxxp://support.eset.com/kb2505/

[Ken 0]

Tom,

 

This is helpful. Does NOD32 always ask when it detects something?

 

I disconnected machine from net and ran a full scan. NOD32 found and cleaned an inbound email had a trojan exe embedded in a .zip. Let NOD32 fix it.

 

The zip was not opened by the user and after saying "no" to NOD32 several times, she said "yes."

 

The questions I can't answer

1. was this a new trojan which got flagged again when I ran the full scan or was it a new one

2. What did NOD32 (or an imposter) do the first time she said "yes".

 

 

Now muddling over whether a complete rebuild is called for.