Jump to content

ESET Banking & Payment Protection and MS Excel


Go to solution Solved by Marcos,

Recommended Posts

I've just come across a problem when having a web page open in ESET Banking & Payment Protection and using MS Excel at the same time.  In Excel if I try to copy and paste something it works fine the first time, then if I try copying something a second time Excel comes up with the error "We couldn't free up space on the clipboard. Another program might be using it right now."

I googled the error to try and find what might be causing this and a common cause was zone alarm. Although I don't use zone alarm I thought it could be something to do with Smart Security.  To cut a long story short, after playing about with this for an hour and testing various different scenarios, I found that the problem was occurring when I had a web page open in ESET Banking & Payment Protection.  However, closing ESET Banking & Payment Protection didn't resolve the problem as I found that once it had been launched eOPPFrame.exe continues to run in the background.  I wasn't able to kill this from task manger so I had to go into the Smart Security setup and permanently disable Banking and Payment Protection to stop eOPPFrame.exe from running.  Once I'd done that I was able to copy and paste in Excel without any problems.

I only came across this problem yesterday, and previously it's not been an issue.  The only thing I can link this to is a recent product update I remember receiving for Smart Security within the last week.  The only reason I remember it is because it required a reboot to apply the update.

I'm currently running version 9.0.375.0 of Smart Security and the module versions are:

 

Virus signature database: 13454 (20160507)
Rapid Response module: 7977 (20160507)
Update module: 1062 (20151228)
Antivirus and antispyware scanner module: 1483 (20160418)
Advanced heuristics module: 1168 (20160304)
Archive support module: 1248 (20160329)
Cleaner module: 1119 (20160315)
Anti-Stealth support module: 1095 (20160310)
Personal firewall module: 1314 (20160412)
ESET SysInspector module: 1257 (20151113)
Real-time file system protection module: 1010 (20150806)
Translation support module: 1479 (20160422)
HIPS support module: 1223 (20160419)
Internet protection module: 1251 (20160503)
Web content filter module: 1051 (20160412)
Advanced antispam module: 3656 (20160507)
Database module: 1080 (20160405)
Configuration module (33): 1240.4 (20160406)
LiveGrid communication module: 1021 (20160310)
Specialized cleaner module: 1012 (20160405)
Banking & payment protection module: 1063 (20160414)
Rootkit detection and cleaning module: 1001 (20160310)
Network protection module: 1148 (20160506)
 
 
Has anyone else come across this problem or have any kind of solution?  or if not, is there a particular process of reporting a bug to Eset?
 
Thanks
Lee.
Link to comment
Share on other sites

This has been fixed in v10.0.153.0 (not released yet).

 

Does this mean that there will be no more changes to version 9 ?

Link to comment
Share on other sites

  • Administrators

 

This has been fixed in v10.0.153.0 (not released yet).

 

Does this mean that there will be no more changes to version 9 ?

 

 

Most likely not as we are almost finished with beta testing of v10.

Link to comment
Share on other sites

  • 1 month later...

I've put up with the same problem; you are not alone.  It's annoying, actually quite annoying.  I am disappointed to hear that ESET has no plans to release the fix for this problem with Excel and space on the clipboard until the next release.  Not the standard I've come to expect.

Link to comment
Share on other sites

  • Administrators

I've put up with the same problem; you are not alone.  It's annoying, actually quite annoying.  I am disappointed to hear that ESET has no plans to release the fix for this problem with Excel and space on the clipboard until the next release.  Not the standard I've come to expect.

 

V10 is to be released soon so it makes no sense to lose time with v9 when implementing the change and testing new builds would take longer than to release v10.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...