Could not connect to server ERA 6 (error 8449)

[ernestodelisi 0]

hello, we have problem with clients update. 

 

Telnet responds, ports are open (2222).

Firewall totally disabled.

 

Client: 

 

CAgentSecurityModule 2016-Apr-26 10:55:45 Verifying certificated user from host PROD-ESETV6 CAgentSecurityModule 2016-Apr-26 10:55:45 Creating replication server user NetworkModule 2016-Apr-26 10:55:45 Receiving: VerifyUserResponse CReplicationModule 2016-Apr-26 10:55:45 CReplicationManager: Successfully opened connection to 'host: "" port: 2222' (remote product type: 3) CReplicationModule 2016-Apr-26 10:55:45 CReplicationManager: Sending replication initialization message to replication slave CReplicationModule 2016-Apr-26 10:55:45 CStepProcessor: Replication slave identified as: 6f00364c-91d8-4993-bbac-354fa1d455f2 [realm: 6f00364c-91d8-4993-bbac-354fa1d455f2] (product type: 3, protocol version: 6200) CDatabaseModule 2016-Apr-26 10:55:45 CReplicationStaticObjectsMapperBase: Resetting mapper state CDatabaseModule 2016-Apr-26 10:55:45 CReplicationStaticObjectsMapperBase: Acquiring database connection CDatabaseModule 2016-Apr-26 10:55:45 CReplicationStaticObjectsMapperBase: Successfully acquired database connection CDatabaseModule 2016-Apr-26 10:55:45 CReplicationStaticObjectsMapperBase: Committing mapper operations CReplicationModule 2016-Apr-26 10:55:45 CReplicationManager: Success of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), remote_peer=host: "PROD-ESETV6" port: 2222, remote_peer_type=3, remote_peer_id=6f00364c-91d8-4993-bbac-354fa1d455f2, remote_realm_id=6f00364c-91d8-4993-bbac-354fa1d455f2) CReplicationModule 2016-Apr-26 10:55:45 CReplicationManager: Closing network connection NetworkModule 2016-Apr-26 10:55:45 Forcibly closing sessionId:5569, isClosing:0 NetworkModule 2016-Apr-26 10:55:45 Removing session 5569 NetworkModule 2016-Apr-26 10:55:45 Closing connection , session id:5569 AutomationModule 2016-Apr-26 10:56:01 Trigger: Tick ALLOWED [uUID=00000000-0000-0000-7006-00000000000b, TYPE=UPDATE_MODULES]. AutomationModule 2016-Apr-26 10:56:01 Task: Executing task [uUID=00000000-0000-0000-7005-000000000017, TYPE=UpdateModules, CONFIG=updateSetting { server: "AUTOSELECT" type: Release }]. CUpdatesModule 2016-Apr-26 10:56:01 Performing update on ESET modules SchedulerModule 2016-Apr-26 10:56:01 Received message: GetRemainingTimeByUserDataRequest CUpdatesModule 2016-Apr-26 10:56:22 PerformUpdate: Module update failed with error: Could not connect to server. (error code 8449)

 

 

Server: 

2016-04-22 16:37:57 Error: NetworkModule [Thread 734]: ProtocolLayer: unsupported protocol version, ResolvedIpAddress:10.100.8.65, ResolvedHostname:prod-esetv6.inssjp.net, ResolvedPort:2861

2016-04-26 03:55:07 Error: CRepositoryModule [Thread 1054]: GetFile: Failed to process HTTP request (error code: 20017, HTTP response code: 504, url: 'hxxp://repository.eset.com/v1//com/eset/apps/business/es/ms_sharepoint/metadata')

2016-04-26 09:55:06 Error: CRepositoryModule [Thread 884]: GetFile: Failed to process HTTP request (error code: 20017, HTTP response code: 504, url: 'hxxp://repository.eset.com/v1//com/eset/apps/business/ems/kerio/metadata')

 

 

 

 

How to fix this? thank you

 

 

 

 

 

 

[MichalJ 430]

Hello, please contact your local support representative and open a support ticket, as we were unable to determine the cause of the problem from the info attached.

 

Also please comment, if you have configured your product, to update via apache http prpxy, or it has direct access to the internet. The same is valid for the ERA server.

 

Concerning the repository issue, it might happen, that the software install task, you want to run, linked to a package, that is no longer available in the repository (it was replaced with a newer version, for example). I would suggest creating a new software deployment task, and trying it again.

Edited April 26, 2016 by MichalJ

[ernestodelisi 0]

Thank you for reply.

 

We have a HTTP Apache Proxy in the ERA Server and edited these lines (httpd.conf):

We also have a ERA Proxy in other server.

ProxyRequests On

ProxyVia On

<Proxy *>
Deny from all
</Proxy>

#*.eset.com:

<ProxyMatch ^([h,H][t,T][t,T][p,P][s,S]?://)?([^@/]*@)?([a-zA-Z0-9-]{0,63}\.)?[a-zA-Z0-9-]{0,63}\.[e,E][s,S][e,E][t,T]\.[c,C][o,O][m,M](:[0-9]+)?(/.*)?$>
Allow from all
</ProxyMatch>

#*.eset.eu:

<ProxyMatch ^([h,H][t,T][t,T][p,P][s,S]?://)?([^@/]*@)?([a-zA-Z0-9-]{0,63}\.)?[a-zA-Z0-9-]{0,63}\.[e,E][s,S][e,E][t,T]\.[e,E][u,U](:[0-9]+)?(/.*)?$>
Allow from all
</ProxyMatch>

#Antispam module (ESET Mail Security only):

<ProxyMatch ^([h,H][t,T][t,T][p,P][s,S]?://)?([^@/]*@)?(ds1-uk-rules-1.mailshell.net|ds1-uk-rules-2.mailshell.net|ds1-uk-rules-3.mailshell.net|fh-uk11.mailshell.net)(:[0-9]+)?(/.*)?$>
Allow from all
</ProxyMatch>

#Services (activation)

<ProxyMatch ^([h,H][t,T][t,T][p,P][s,S]?://)?([^@/]*@)?(edf-pcs.cloudapp.net|edf-pcs2.cloudapp.net|edfpcs.trafficmanager.net)(:[0-9]+)?(/.*)?$>
Allow from all
</ProxyMatch>

#ESET servers accessed directly via IP address:

<ProxyMatch ^([h,H][t,T][t,T][p,P][s,S]?://)?([^@/]*@)?(91.228.165.|91.228.166.|91.228.167.|38.90.226.)([0-9]+)(:[0-9]+)?(/.*)?$>
Allow from all
</ProxyMatch>

#Proxy padre
ProxyRemote * hxxp://10.75.100.100:3128



#Configuration written


ServerRoot "C:\Program Files\Apache HTTP Proxy"
DocumentRoot "C:\Program Files\Apache HTTP Proxy/htdocs"
<Directory "C:\Program Files\Apache HTTP Proxy/htdocs">
 Options Indexes FollowSymLinks
 AllowOverride None
 Require all granted
</Directory>
CacheRoot "C:\ProgramData\Apache HTTP Proxy\cache"