Mars Ma 0 Posted March 29, 2016 Share Posted March 29, 2016 I have install the Mail Security on two Exchange 2016 servers. But I found I can't scan the mailbox database. It shows " Failed to load public folders. Server certificate error" as attachment. I'm sure our Exchange Public Cert is ok, and the public folders is also ok. I don't know why mail security shows that, waiting for your opinion, thanks! Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 318 Posted March 30, 2016 ESET Moderators Share Posted March 30, 2016 (edited) Hello, please check whether you have set the database scan parameters for EWS public folder access correctly.hxxp://help.eset.com/emsx/6.4/en-US/idh_config_mailserver_ondemand.htmhxxp://help.eset.com/emsx/6.4/en-US/idh_xmon_ondemand_pwd.htm Also, check the certificate, its validity, hostname, correct date and time set on the machine, etc... Edited February 20, 2017 by Marcos Links updated Link to comment Share on other sites More sharing options...
Headbanger 0 Posted April 5, 2016 Share Posted April 5, 2016 Same problem here, opened a ticket a week ago regarding this issue and did not get any reply yet. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted April 12, 2016 Administrators Share Posted April 12, 2016 Same problem here, opened a ticket a week ago regarding this issue and did not get any reply yet. Have you checked the links above? Do you have valid credentials to access the database set? Link to comment Share on other sites More sharing options...
Jacques 0 Posted October 16, 2016 Share Posted October 16, 2016 I had the exact same problem and when the posted links failed I decided to do some digging of my own. The answer is actually very simple. Open Mail security Enter advanced menu (F5) Under "Server" section: On-demand database scan: "Set" User Password Click on "Assign" SSL ON Ignore server cert error ON Below Client Certificate, click "select" and choose the active certificate in use on exchange. Check either in EAC or IIS Bindings if you aren't sure which to select. After that you should be able to start a scan successfully. Link to comment Share on other sites More sharing options...
davidenco 1 Posted February 20, 2017 Share Posted February 20, 2017 The links are broken. Link to comment Share on other sites More sharing options...
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