Guest Juan S Garcia Posted August 4, 2013 Share Posted August 4, 2013 Un able to make a “Welcome screen from Office:Mac 2011” to disappear from the desktop. No buttons (red or yellow) in the window. I tried to restart my imac but “outlook” does not allow the imac to restart. I clicked the outlook tab and I don’t get any options (no dropdown commands). I did shut it down with the power button but when I turned it back on the window still there. Even though the window looks authentic I am afraid that it might be a virus. These are the options that the windows offer: Enter your purchased key Sign in to an existing Office 365 subscription Try Office 365, including Office for Mac Use Office to view your files for free… I don’t know how this got there and I am not interested in this offer. What should I do… Link to comment Share on other sites More sharing options...
ESET Staff JamesR 58 Posted August 5, 2013 ESET Staff Share Posted August 5, 2013 Fortunately the issue you are describing is not malware and Microsoft has a Knowledge Base article on how to resolve your issue. Please reference the article here: hxxp://support.microsoft.com/kb/2463892 If this does not resolve your issue, please contact Microsoft for support. Link to comment Share on other sites More sharing options...
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