Certificate Error

[pmercier 0]

Hello,

 

When I proceed to an installation of Endoint antivirus on client computer and after a reboot, I get the following certificate error:

 

Do you know what cause the problem ?

 

Remote administrator 6.2.200.0

Remote Agent 6.1.444.0

Endpoint Antivirus 6.22021.2

[hari.senen 3]

firstly i would say to upgrade Endpoint antivirus and remote agent to latest version

[Marcos 4,706]

This happens if you attempt to enable SSL/TLS scanning but a browser or email client process is running. In such case, the ESET root certificate should be added to browsers' / email clients' trusted root certification authorities certificate store after a system restart.

You can also try the following:

1, Close all browsers and email clients (check the task manager to make sure that no such process is running).

2, Disable SSL/TLS scanning and click OK.

3, Enable SSL/TLS scanning and click OK.

4, Open an https website in a browser to make sure it works as supposed.