guit30 0 Posted October 27, 2015 Share Posted October 27, 2015 I am getting a red star by my flag on status bar, that says I have message, message says I have no AV, ESET looks fine. Support said I could just turn off message? Jim Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 28, 2015 Administrators Share Posted October 28, 2015 What ESET product and version do you have installed? What operating system / platform? Link to comment Share on other sites More sharing options...
guit30 0 Posted October 31, 2015 Author Share Posted October 31, 2015 I have Eset Nod32 AV vs 8, Have Windows 7 Home Premium, Link to comment Share on other sites More sharing options...
ESET Insiders stackz 112 Posted October 31, 2015 ESET Insiders Share Posted October 31, 2015 Follow the instructions at the following ESET KB link: hxxp://support.eset.com/kb217/ Link to comment Share on other sites More sharing options...
guit30 0 Posted November 1, 2015 Author Share Posted November 1, 2015 I tried what the instructions said, but my computer replied - wrong filename, directory, volume label syntax Jim Link to comment Share on other sites More sharing options...
ESET Insiders stackz 112 Posted November 1, 2015 ESET Insiders Share Posted November 1, 2015 To manually do what the KB article instructs: Press the Windows key + R to bring up the Run box. Type in services.msc, then press Enter Scroll down and select 'Windows Management Interface', then Stop the service. Navigate to "C:\Windows\System32\wbem\repository" Rename the repository directory to repository.old Reboot Windows. Link to comment Share on other sites More sharing options...
guit30 0 Posted November 1, 2015 Author Share Posted November 1, 2015 This did not work any better, could not find phrase ,windows management interface in third step. ESet is a great product, when it is working, but when something goes wrong, it is too much trouble. Why isn't there more customer support, This is not a FREE product,I'm paying for it. I spent 2 hours messing with this thing tonight and I feel frustrated. Link to comment Share on other sites More sharing options...
ESET Insiders stackz 112 Posted November 1, 2015 ESET Insiders Share Posted November 1, 2015 Sorry Jim, it should have been 'Windows Management Instrumentation'. I can write you a batch file to do the job if you like. Link to comment Share on other sites More sharing options...
ESET Insiders stackz 112 Posted November 1, 2015 ESET Insiders Share Posted November 1, 2015 (edited) I've attached a batch file to do the job. Just unzip it and right click 'Run as Administrator'. I'll include the code below for anyone's perusal. @echo off for /F "tokens=1,2*" %%x in ('bcdedit') do set adminTest=%%x if (%adminTest%)==(Access) goto not_admin NET STOP WINMGMT /Y REN %WINDIR%\SYSTEM32\WBEM\REPOSITORY REPOSITORY.OLD echo. echo Reboot the PC to complete the process echo. echo Press any key to exit. pause>nul goto finish :not_admin echo You must run this file as administrator! echo. echo Press any key to exit. pause>nul :finish ACFix.zip Edited November 1, 2015 by stackz Link to comment Share on other sites More sharing options...
guit30 0 Posted November 1, 2015 Author Share Posted November 1, 2015 I'm sorry,I don't understand what that file is about, I e-mailed support, they should get back to me tomorrow. Jim Link to comment Share on other sites More sharing options...
Solution guit30 0 Posted November 3, 2015 Author Solution Share Posted November 3, 2015 Well, thanks to 3 eset techs and and about 2 and 1/2 hours stretched over 8 hours, windows recognizes the Eset AV again. You can mark that off the bucket list. They went thru the stuff listed here, a Microsoft hotfix. and finally, the good tech, did a uninstall, then a reinstall. His hands were flying over the keyboard. Jim Link to comment Share on other sites More sharing options...
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