Handries 1 Posted October 25, 2015 Share Posted October 25, 2015 (edited) Since I upgrade to ESS9 I began getting a Ant-Theft optimization warning on my home screen while I am using the program on my desktop so this feature is not necessary, but for some reason I am unable to stop this alert, which is a nuisance. So how do I go about removing it? By the way, I was a beta tester before the final release and this alert never appeared on that one. Edited October 25, 2015 by Handries Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted October 26, 2015 ESET Staff Share Posted October 26, 2015 Hi @Handries Perhaps the optimization is just 1 step waiting to be done, like "creation of ghost account". Log onto my.eset.com and check the pc listed there to find the issue. To deactivate Anti-theft option the way is hxxp://support.eset.com/kb3228/ Link to comment Share on other sites More sharing options...
Handries 1 Posted October 28, 2015 Author Share Posted October 28, 2015 (edited) Hi Gonzalo, Thanks for your reply, and the advice given in the web site. This worked temporarily, but a few minutes later the warning message appeared again. So I'm still not very successful in removing it permanently. So what do I do now? As far as I know I don't have a ghost account. Edited October 28, 2015 by Handries Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted October 28, 2015 ESET Staff Share Posted October 28, 2015 (edited) Hi, If you install above the beta version can be an issue. Try this: Download the ESET installer accord your XX bits Operative system, do NOT execute, save it. Disable again anti-theft Open ESET. Go to Setup > Security tools > disable anti-theft Go to my.eset.com and login there Look for your PC on the Anti-theft section On the right upper cornet, clic and from the menu use "remove" and confirm the delete.this should remove your PC from anti-theft website. proceed to uninstall ESET from your computer, reboot proceed to install ESET. Activate with the serial Open ESET On first panel, Under Anti-Theft is available, click Do not remind me again. This should disable it for sure. Because is a fresh install. Edited October 28, 2015 by Gonzalo Alvarez Link to comment Share on other sites More sharing options...
Handries 1 Posted October 28, 2015 Author Share Posted October 28, 2015 No I uninstalled the beta version first. However I was able to solve this problem myself, since I have a Personal account on my computer and a Admin account. So I change to the latter one and was able to disable Anti-Theft with a ghost account through that account. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted October 28, 2015 ESET Staff Share Posted October 28, 2015 Glad to heard your problem is solve. Link to comment Share on other sites More sharing options...
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