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Posted

Hi

i have installed eset smart security 9

yesterday the eset's firewall turned off automatically

and eset said i should reinstall it

i do it but this problem hasn't solved yet

what should i do?

thank you

look at these screenshots

post-3870-0-63551300-1445172688_thumb.png

post-3870-0-45870900-1445172695_thumb.png

  • Administrators
Posted

Please run a command prompt with elevated administrator rights, run the following commands and post the output here:

sc query epfw

sc query epfwwfp

sc query epfwlwf

Posted

i did it Marcos

here is screenshot:

 

post-3870-0-64316300-1445254811_thumb.png

  • Administrators
Posted

1, You made a typo in "sc query epfwwfp", please run it again.

2, As for epfwlwf, please check your network properties if ESET Personal Firewall is checked (enabled).

Posted

I wrote correctly this time :P

Screenshot:

 

post-3870-0-51096900-1445260663_thumb.png

  • ESET Insiders
Posted

You also need to answer Marcos 2nd point: As for epfwlwf, please check your network properties if ESET Personal Firewall is checked (enabled).

Posted

Hi,

 

Same problem. My solution :

 

install eset 8 et update eset 9. if you install directly eset 9, don't working.

Posted

Hi,

 

Same problem. My solution :

 

install eset 8 et update eset 9. if you install directly eset 9, don't working.

 

Thank you for this suggestion. I installed smart security 8 after doing the CLI uninstall of smart security 9.  This did not work for me as the firewall is still disabled but thank you for the suggestion anyways.

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