santoso 7 Posted October 6, 2015 Share Posted October 6, 2015 (edited) we use eset endpoint security with web control activated to block streaming website. it work great. the web look normal blocked if we use www or http. but f we use https for streaming web (https://youtube.com), it says: Secure Connection FailedAn error occurred during a connection to www.youtube.com. Peer received a valid certificate, but access was denied. (Error code: ssl_error_access_denied_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. how we can get normal message like this: Access deniedDetails: Web page: hxxp://www.youtube.comCategory: Streaming & Downloadable VideoComment: Access to the website was denied in accordance with the Internet Acceptable Use Policy. thank you. Edited October 6, 2015 by santoso Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 6, 2015 Administrators Share Posted October 6, 2015 What browser / version do you use? I assume you have SSL scanning enabled, don't you? Link to comment Share on other sites More sharing options...
santoso 7 Posted October 6, 2015 Author Share Posted October 6, 2015 What browser / version do you use? I assume you have SSL scanning enabled, don't you? mozilla firefox 42.0b3 yes ssl scanning enable, because if sll scanning disable user can access web that we block with https://domain-name. thank you. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 8, 2015 ESET Moderators Share Posted October 8, 2015 Is the issue present with any video streaming website, or just YouTube specifically? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 8, 2015 Administrators Share Posted October 8, 2015 Also try the following: 1, With Firefox not running, disable SSL scanning in Endpoint and click OK. 2, Enable SSL scanning and click OK. 3, Launch Firefox. 4, Try to reproduce the issue. Link to comment Share on other sites More sharing options...
santoso 7 Posted October 15, 2015 Author Share Posted October 15, 2015 Also try the following: 1, With Firefox not running, disable SSL scanning in Endpoint and click OK. 2, Enable SSL scanning and click OK. 3, Launch Firefox. 4, Try to reproduce the issue. try this, disable then enable sll scanning but still get same message. Secure Connection Failed An error occurred during a connection to youtube.com. Peer received a valid certificate, but access was denied. (Error code: ssl_error_access_denied_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 16, 2015 Administrators Share Posted October 16, 2015 If you disable SSL scanning, is the ESET root certificate removed from Firefox? (Options -> Advanced -> Certificates -> View certificates -> Authorities.) Is it added there after you enable SSL scanning? Link to comment Share on other sites More sharing options...
santoso 7 Posted October 19, 2015 Author Share Posted October 19, 2015 If you disable SSL scanning, is the ESET root certificate removed from Firefox? (Options -> Advanced -> Certificates -> View certificates -> Authorities.) Is it added there after you enable SSL scanning? yes it does. but still get the same message. ummm, did you try with your own computer and get normal blocked message? thank you, Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 19, 2015 ESET Moderators Share Posted October 19, 2015 Please also state whether the issue is present with any website, you just YouTube, so that we can test it properly. Link to comment Share on other sites More sharing options...
santoso 7 Posted October 21, 2015 Author Share Posted October 21, 2015 Please also state whether the issue is present with any website, you just YouTube, so that we can test it properly. yes, this issue present with any website. thank you. Link to comment Share on other sites More sharing options...
santoso 7 Posted October 26, 2015 Author Share Posted October 26, 2015 great support, much wow. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 26, 2015 ESET Moderators Share Posted October 26, 2015 Please also state whether the issue is present with any website, you just YouTube, so that we can test it properly.yes, this issue present with any website. thank you. Thanks for the information. I have tested the described situation in my environment, but I was not able to reproduce the issue. I suggest you contact the local customer care as further logs will be needed to investigate. Thank you. Link to comment Share on other sites More sharing options...
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