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How To Handle Threats That Are "Unhandled"?


tscott16
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I've just installed Remote Administrator for the first time ever so I'm very unfamiliar with it. One machine has reported multiple trojans but no action was taken on several of them. Is there a way to handle infections on a per object basis? I can click on the threat and see its details but I don't see the usual options to delete the object or create an exception.

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Hello,

This depends on the object, its type, its location, on how it was detected, etc., so it is not possible to give an universal answer.

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You can configure a policy that will set strict cleaning mode for the In-depth scan profile. In this mode, all detected stuff will be cleaned automatically. After applying the policy, running a Scan with cleaning from the ERA console should clean all unresolved threats.

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