Client installation package list is empty

[kerin444 0]

Hi all,

 

I've been using ERA4-5 since 2008 and I was quite happy with it. Since March, I've setup an ERA6 and I'm fully joining people complaining about it in thread Not happy with ERA 6

 

I managed to manualy add my computers, no way to make the AD synchronization work but that's not my main problem.

 

My main concern is that since begining of June, when I try to perform a remote installation, the package list is empty. I updated ERA Server and Web Console with no change.

I tried to setup my own repository but the documentation is way too long to read on this    

I tried to google it and find many people in my situation, some workarround but no clean solution (uninstall/reinstall is not a solution for me).

 

My settings didn't change and it used to work before, my network architecture didn't change (except replacing a router but configured the same), I'm just trying to migrate my clients to v6...

 

Do you guys have any clue of where is the "repository synchronisation log"? I suppose there is something like this...

Did you experience the same and solved your problem?

 

Best regards,

[kerin444 0]

Hi all,

 

Found some information on logs and found this error:

2015-08-04 05:44:18 Error: CRepositoryModule [Thread 908]: GetFile: Failed to process HTTP request (status: 20019)
2015-08-04 06:44:22 Error: CRepositoryModule [Thread 2390]: GetFile: Failed to process HTTP request (status: 20019)
2015-08-04 07:44:19 Error: CRepositoryModule [Thread 2848]: GetFile: Failed to process HTTP request (status: 20019)
2015-08-04 08:44:22 Error: CRepositoryModule [Thread 2990]: GetFile: Failed to process HTTP request (status: 20019)
2015-08-04 09:44:38 Error: CRepositoryModule [Thread 1e20]: GetFile: Failed to process HTTP request (status: 20019)
2015-08-04 10:44:45 Error: CRepositoryModule [Thread 1ecc]: GetFile: Failed to process HTTP request (status: 20019)
2015-08-04 11:44:34 Error: CRepositoryModule [Thread 1aac]: GetFile: Failed to process HTTP request (status: 20019)
2015-08-04 12:44:43 Error: CRepositoryModule [Thread 2a50]: GetFile: Failed to process HTTP request (status: 20019)

I checked my internet connection, checked my firewall (even tried to disactivate it) but no success. Any idea on the #20019 error status meaning?

 

Best regards,

[Marcos 5,453]

Error 20019 means that the connection to the repository was interrupted, ie. the connection was closed sooner than expected, most likely when trying to read data from TCP/IP stream over an already established connection. The connection could have been closed prematurely on either end. We've had one such case reported when the customer told us it turned out to be a problem with their ISP.

 

As for custom repositories, these are not supported yet. You can only specify a local url to the installation file when creating a software install task.

[david.strawn@pcwc.com 0]

I am having the same problem ERA 6.0 appliance on VMware   I installed one client from the repository then the next day the repository is empty. How do I get the repository back

[jimwillsher 65]

I had the same a couple of days ago but a reboot of the ERA box cured it.

[Maya_admin 0]

I do have the same issue here with a fresh installation of ERA Server 6.1.530 with Webconsole 6.1.334...I was also happy with Era 5 but this is starting to bug me a little...