Maya_admin

I forgot to reply to Moderators, but of course I did restart my server OS so as ERAS service with no luck, the package list in my client task remains empty...

Could you redirect my issue to developers ? Following other topics on the forum, it looks like I'm not the only one having this issue !

Hi guys, I'm migrating our Nod32 environment from release 5 to 6. We use ERA Server and Enpoint Antivirus. I did install ERA6 6.1.530 server and 6.1.334 web console which I believe are the latest releases available for now. All good for the setup and configuration I figured out everything except for the Client Deployment ! When I set up the Software Install task, I'm stuck at the point where I have to specify "Package to Install" and when I click to "Choose package" I'm redirected to a window with No Data Available so it's an empty package list... No issue to contact "hxxp://repository.eset.com/v1/"repository, here is a part of my Server trace.log : 2015-08-24 13:55:43 Information: CRepositoryModule [Thread 7f39767fc700]: Processing repository synchronization request 2015-08-24 13:55:43 Information: CRepositoryModule [Thread 7f39767fc700]: Synchronizing with remote repository 2015-08-24 13:55:43 Information: CRepositoryModule [Thread 7f39767fc700]: Synchronizing repository with url 'hxxp://repository.eset.com/v1/' 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Finished repository synchronization 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eea.windows"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ees.windows"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.efs.windows_core"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.efs.windows"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ems.kerio"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ems.lotus"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ems.exchange"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.es.ms_sharepoint"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.es.linux"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eea.mac"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.ees.mac"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eea.linux"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.eslc.linux"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Software_Status with: {"ProductID":"com.eset.apps.business.era.rdsensor"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Updating Repository_Software_Status log with 0 package 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Agent_Status with: {"ProductID":"com.eset.apps.business.era.agent","EraServer":{"Package":"com.eset.apps.business.era.server.linux","Version":"1688854189965312"}} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Updating Repository_Agent_Status log with 3 package 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages for Repository_Server_Status with: {"ProductID":"com.eset.apps.business.era.server.linux","Base":"1688854189965312"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Requesting packages of this instance for Repository_Server_Status with: {"ProductID":"com.eset.apps.business.era.server.linux","RequestedVersion":"6.1.530.0"} 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Updating Repository_Server_Status log with 1 packages 2015-08-24 13:55:49 Information: CRepositoryModule [Thread 7f39767fc700]: Processing version check report response 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.530.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.450.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.336.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}' 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.444.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.365.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.agent","OsBits":"64","Platform":"x64","OS":{"Type":"windows","Version":"1688854653370368"},"Base":"1688854184329216"}' returned package 'ESET Remote Administrator Agent' with version: 6.1.265.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Proxy' with version: 6.1.530.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Proxy' with version: 6.1.450.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.proxy","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Proxy' with version: 6.1.336.0 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Performing repository query with parameters '{"ProductID":"com.eset.apps.business.era.server.linux","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' 2015-08-24 14:55:46 Debug: CRepositoryModule [Thread 7f39767fc700]: Query with parameters '{"ProductID":"com.eset.apps.business.era.server.linux","OsBits":"64","Platform":"x64","OS":{"Type":"linux"},"Base":"1688854189965312"}' returned package 'ESET Remote Administrator Server' with version: 6.1.530.0 Could you please help me to figure out what is the issue here ? Aren't delivering "ESET Endpoint Antivirus for Windows" package from your repository ? Or I'd need to use the option "Install by direct package URL" ? I don't like the idea of having this deployed by GPO, this is a workaround and the product should deliver the feature as developed for. Thanks in advance. John

I do have the same issue here with a fresh installation of ERA Server 6.1.530 with Webconsole 6.1.334...I was also happy with Era 5 but this is starting to bug me a little...