Error when Upgrade from Eset V5 To Eset V6.

[zulhilmi 0]

Hi,

 

I got problem with ERA V6 since when we try to push upgrade from server to client v5, there were has been error, and the upgrade was fail. since that we need to got to one by one client pc and need to remove back eset manually in safemode, and Install back manually. We think the problem with the kernel since It stuck went to remove the kernel. we got about 2k pc, and it was trouble for us to do one by one. any idea how to resolve this issue without need to going to client pc.

 

 

[Marcos 5,070]

Please contact customer care and supply them with:

- a screen shot of the error message you're getting (also add it here)

- output from ESET Log Collector (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3466)

- the product and version you're attempting to upgrade to v6 (which version?)

- information how you performed the upgrade.