anxious_tech 0 Posted March 6, 2015 Share Posted March 6, 2015 I have a customer who is having issues with performance and is convinced that it's ekrn.exe causing the problem. I was able to log in and capture a service dump file while it was happening. Anyone who can help me analyze the dump or point me in another direction? Link to comment Share on other sites More sharing options...
Former ESET Employees JavierSeguraNA 36 Posted March 6, 2015 Former ESET Employees Share Posted March 6, 2015 Hello anxious_tech (great name btw), Our experience with performance issues after installing ANY antivirus is that it is installed over another security program, which will tax the system in multiple ways. I would suggest your first step be to check for any 3rd party AV programs. You can use our AV remover located here. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted March 7, 2015 Administrators Share Posted March 7, 2015 The best course of action would be to contact Customer care who should check the list of installed applications in the first place. Also it's important to know when performance issues occur. E.g. when watching a video, when running a specific application, when the computer is basically idle, etc. Link to comment Share on other sites More sharing options...
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