Microbe 6 Posted 11 hours ago Share Posted 11 hours ago Hi ESET Team, I don't know where to send this, but can check the below if it is possible. I strongly suggest you put a highlighted note in your instructions "[KB2213] Transfer my ESET product to a new computer or device" (https://support.eset.com/en/kb2213-transfer-my-eset-product-to-a-new-computer-or-device) that advisers customers / users that it might take a while for the deactivation of your old device to go through. Knowing this would have avoided the stress I went through today when I did this myself, and was pushed into buying a new subscription before the your system updated my request to deactivate my old device. If only your instructions mentioned this!!! - this is concern of our client When he tried to disconnect or remove the old computer from the ESET Home, it will take time ( from my experienced it will take time to remove, but i always try to refresh, relogin from the ESET Home then the changes that we've made (remove old computer from ESET HOME ) has been take effect now our client just want to ask if you can include from this kb : https://support.eset.com/en/kb2213-transfer-my-eset-product-to-a-new-computer-or-device thar , once you remove an old device from the ESET Home, it will take time to take effect Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted 5 hours ago Administrators Share Posted 5 hours ago There is indeed a notification that a device is being removed: Quote Link to comment Share on other sites More sharing options...
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