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Detailed instructions on allowing RDP and Remote Assistance

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This is for ERAS 6. Pushing out ESET Endpoint 6.1.222

The default firewall does not allow RDP or Remote Assistance

Im looking for detailed instructions please.

I have been doing trial and error, but it sure would be nice to just have someone step by step it..





Edited by dlaporte
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do you have the IP from which are you connecting in Known networks list and set as Home/work network on that client, you are connecting to?





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  • Solution

Yes. I do.

I think I figured it out by applying a test policy to  my sandbox client that had interactive mode set.

When I did this and then initiated a Remote assistance session it prompted about incoming and outgoing sessions.

I chose to allow ESET to create a rule for each one.

I then created a new ERAS policy and included these 5 new entries.

Still testing, but seemed to do the trick.



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