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Unable to access the Web console due to 'Communication Error' after migrating CentOS console to Rocky Linux.


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We have performed the migration of the ESET Endpoint Appliance database which is on Virtual Machine with CentOS 7 OS to another Virtual Machine with Rocky Linux, using a vSphere embiroment. However, after finishing this process we could not access the web console because of the following error:


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I have checked the ESET knowledge base page which instructs us to perform the following:

 

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We already checked the Era server and the Apache Tomcat services and they were running, we also tried to reboot the Virtual Machine but it did not work.
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Finally, we checked one of the log files from Apache Tomcat but we could not determinate anything neither.
This was the log file we opened with the file name: catalina.2024-06-20.log

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Maybe can you give us a hand with this problem?

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