ESET Inspect License check failed randomly

[IgorB 0]

I have ESET Protect and Inspect configured on almost 300 pc/server.

When installing a new PC, using same install package, random PC appear in ESET consolle with Inspect not active: "Product not activated".

I tried different solutions, moving, reinstalling, activating with no success.

In the log I find this:

Info: EndpointClient::send. Request: <?xml version="1.0" encoding="utf-8"?><ESET><MESSAGE VERSION="1"><REQUEST PLUGIN="1000004" EICMDID="c" VALUE="00"></REQUEST></MESSAGE></ESET>. Reply: <?xml version="1.0" encoding="utf-8"?><ESET STATUS="5529" />

016d8 Error: License check failed. License no longer active. Request to ESET Endpoint Security/Antivirus failed. Error PERSEUS_E_EI_NO_LICENSE (21801)

 

This should not be the case (we still have free licenses in our package), but Inspect refuses to activate.

Other working PC has the same control (same network, same firewall) that is successful:

Info: EndpointClient::send. Request: <?xml version="1.0" encoding="utf-8"?><ESET><MESSAGE VERSION="1"><REQUEST PLUGIN="1000004" EICMDID="c" VALUE="00"></REQUEST></MESSAGE></ESET>. Reply: <?xml version="1.0" encoding="utf-8"?><ESET STATUS="0"> <LICENSE STATUS="0" DAYS="2C5" SEATID="[CUT]" /></ESET>

Info: LicenseStateManager: received license information status: 0, remainingDays: 709, expirationDate: 1780099199, flags: 2, publicId: XXXXXXXXX, seatId: XXXXXXX, seatName: xxx.domain.priv, type: FULL_PAID
 

 

[Marcos 5,267]

Please raise a support ticket for help with further troubleshooting of the issue.

[IgorB 0]

Support solved the problem, thanks. 

[j-gray 37]

@IgorB I'm experiencing the same issue randomly. Can you share what the fix was for your environment?

[Marcos 5,267]

8 hours ago, j-gray said:

@IgorB I'm experiencing the same issue randomly. Can you share what the fix was for your environment?

Do you use the latest Endpoint 11.1.2039 or at least 11.0.2044?

[j-gray 37]

On 8/23/2024 at 1:44 AM, Marcos said:

Do you use the latest Endpoint 11.1.2039 or at least 11.0.2044?

Yes, the majority are 11.1.2039. A few are 11.0.2044, no versions older than that.