alepetpan 0 Posted May 23 Share Posted May 23 Hello everyone, I'm encountering an issue while attempting to activate ESET Antivirus on MacOS. The error message I'm receiving states: "Activation error: An internal error occurred during the activation process. Error code: 0x00000013" This error is appearing consistently, even though I'm following the same activation procedure I've used successfully in the past. It's worth noting that the license associated with the product has not expired. Has anyone else experienced this error recently, and if so, were you able to resolve it? I'd appreciate any insights or suggestions on how to troubleshoot and resolve this activation issue. Thank you in advance for your assistance! Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,143 Posted May 23 Administrators Share Posted May 23 Do you get information about your IP address and country if you open https://iploc.eset.com/ip_locate_iso2 in a browser on that machine? Quote Link to comment Share on other sites More sharing options...
torg 0 Posted May 24 Share Posted May 24 (edited) We have a user with this same issue on MacOS in the past 2 days. Have just purchased a new license and the error occurred with both the old license and the new one. License works fine for everyone else using it. Edited May 24 by torg Quote Link to comment Share on other sites More sharing options...
torg 0 Posted May 24 Share Posted May 24 Following your link, the user gets “This site can’t be reached” Quote Link to comment Share on other sites More sharing options...
ESET Moderators Solution Peter Randziak 1,142 Posted May 28 ESET Moderators Solution Share Posted May 28 Hello guys, our IT department made changes on the DNS level to mitigate the issue. Multiple customers confirmed that the issue was resolved, so I case you haven't activated your ESET solution successfully yet, try it again and let us know how it went. Peter on behalf of the technology team Note for us: D_EDFC-1680 Quote Link to comment Share on other sites More sharing options...
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