alepetpan 1 Posted May 23, 2024 Posted May 23, 2024 Hello everyone, I'm encountering an issue while attempting to activate ESET Antivirus on MacOS. The error message I'm receiving states: "Activation error: An internal error occurred during the activation process. Error code: 0x00000013" This error is appearing consistently, even though I'm following the same activation procedure I've used successfully in the past. It's worth noting that the license associated with the product has not expired. Has anyone else experienced this error recently, and if so, were you able to resolve it? I'd appreciate any insights or suggestions on how to troubleshoot and resolve this activation issue. Thank you in advance for your assistance!
Administrators Marcos 5,742 Posted May 23, 2024 Administrators Posted May 23, 2024 Do you get information about your IP address and country if you open https://iploc.eset.com/ip_locate_iso2 in a browser on that machine?
torg 0 Posted May 24, 2024 Posted May 24, 2024 (edited) We have a user with this same issue on MacOS in the past 2 days. Have just purchased a new license and the error occurred with both the old license and the new one. License works fine for everyone else using it. Edited May 24, 2024 by torg
torg 0 Posted May 24, 2024 Posted May 24, 2024 Following your link, the user gets “This site can’t be reached”
ESET Moderators Solution Peter Randziak 1,232 Posted May 28, 2024 ESET Moderators Solution Posted May 28, 2024 Hello guys, our IT department made changes on the DNS level to mitigate the issue. Multiple customers confirmed that the issue was resolved, so I case you haven't activated your ESET solution successfully yet, try it again and let us know how it went. Peter on behalf of the technology team Note for us: D_EDFC-1680
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