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About brynn

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  1. Well I thought I was having connection issues when I opened ESET in the first place. But I did not run a wizard. This is something that shows up on the Network Protection window. (I do wonder why it's called a "wizard" because I have not seen anything like what I think of as a wizard.) So I made a screenshot for clarity. I have the impression it comes from some kind of active monitoring (because it sometimes changes as I look at the page). As you can see, today when I made the screenshot, it was blocking 4 items. (I have not disabled the firewall.) So you say I can ignore whatever has been blocked. I assume that means you think they are probably malicious or at least unwanted? I just don't understand why they are coming from an IP address that is, or seems, trustable. Especially the one coming from my own router. That's what makes this all so hard to understand. By name, the items seem safe enough. But then, they must have been blocked for some reason. I just wish you would make a dumbed down version of ESET, so people like me could understand better. Last question. Is it ok to switch my network to trusted? Or is this something technical that I don't understand, and I should leave it as untrusted? Thanks again for all your patience 🙂
  2. Hi Friends, Please be patient with me. I'm not very technically inclined and I find ESET extremely hard to understand and use properly. Also I may have neglected it for the past couple of years due to health issues. 🙄 My installed version is I've been stumbling through the website for an hour now, and nowhere can I find what the current version is. I'm sure it's there somewhere, and I'm sure I need to upgrade my version. But I cannot find it. So I will just refer to the "current available stable version". Re the neglect. I find that clicking on the Network Protection link, I see a Troubleshooting Wizard, which is routinely reporting the same 3 blocked apps, 2 of which are blocked hundreds of times every 15 minutes. Aside from the curiosity of what could possibly want to be happening with such a frequency, they both appear not to be necessarily malicious. They all report that the Remote Address is Maybe I have forgotten something, being away from my computer and ESET for a while? But isn't that the address that I use to access my network connection or isp settings? Well....maybe those settings actually live at my ISP's server, rather than on my computer. But still, I'm not sure if they are malicious. If I tell you the info for the apps, can you give me any info, or point me to info that will help me make that decision for myself? 1 -- SSDP Discovery, Microsoft Corp, C:\Windows\System32\svchost.exe. In the Reputation column, it shows a green checkmark beside a gray icon that I can't quite make out. However looking at the Details window, it says "Communication denied by" a certain rule. And since I have certainly not added any rules (I barely have a concept what a "rule" is in this case) it must be some rule that came with ESET by default, which makes me think the app must be dangerous. (This one is being blocked 200 to over 300 times per 15 minutes!) 2 -- NT Kernel and System, Microsoft Corp, System, This also shows a green checkmark with a tiny gray icon, but the Details window shows that it's being denied by 2 different rules. Again, I have not entered any rules myself. They must have come with ESET by default, which again makes me wonder if it's dangerous. I just have no idea whether these are maliciously trying to access my network/isp settings, or part of some normal and safe process. This one only happens 20 to 30 times per 15 minutes. 3 -- This one is really confusing. CenturyLink C1100T Gateway. That actually is the name of my wireless modem/router, which was installed just before my health issues started. So I only just now figured out it's being blocked. The fact the ESET is blocking it has not apparently affected my internet accesss. But I really don't understand why ESET can't see that it's connected to my system....somehow? Anyway, my best guess is that this one should be unblocked. But honestly, I'm not completely sure. Sadly I just can't understand enough to be sure. So are these all safe, and coming from my ISP, legitimately? Or attacking me or my isp? If you can point me to any info I can use to decide on my own, that would be great. I have done some brief searching, but mostly what I learned just raises more questions and confusion. And there is one more question related to this subject, but separate from this Troubleshooting Wizard info. (well....maybe connected to those issues.....arrrgghh, I don't know!) Just above that (on Network Protection window), there's a link for Connected Networks. When I open that window, it shows one network -- mine -- the one I click on to connect to the internet. The problem is that it says it's Untrusted! Does it only say that because I have not yet switched it to Trusted? Or does that indicate some other kind of problem? If I switch it to Trusted, I wonder if that will automatically unblock the router items? I know that a lot of software support reps want to advise users to upgrade to the current available stable version, because doing so will fix the user's problems (because I actually help to support users of a much smaller and less technical software - a graphics program). But I have 2 reasons to delay the upgrade for a bit longer. One is that my subscription does not expire until December. And the other is that I'm still using Windows 7. And I don't know if the current available stable version will work on Windows 7 (since I could not even find the current available stable version number). I hated Windows 10 so much, that I decided to ride Windows 7 as long as I can, and then I plan to switch to a Linux system. Maybe I should plan to do that next Dec? In any case, will you be able to help me with the above issues, considering that I cannot upgrade to the current available stable version, right away? I have a couple of much less urgent questions as well, but they don't fall under the category of "potential version upgrade" as in my topic title. Can I tack them on to the end of this thread? Or would you prefer I make a separate topic? Maybe it doesn't matter, but I don't want to offend the community. Sorry this is so long. I'm not sure how much is relevant detail and how much is unneeded. Plus I've probably left out something important.... So thanks for your patience with my huge not-so-tech-savvy-ness. And sorry again it's so long 🤓 brynn
  3. Well as I said before, I don't think you intend for it to be stealthy. But it seems that way to me. I might be just now finding out about this, but it represents a significant change to me. And one which I would have liked to know about beforehand. I just found this page: hxxp://help.eset.com/eis/11/en-US/idh_page_update.html Is that what this is? ESET is providing regular updates like Windows does? (omg) I just found Show All Modules. It looks like these updates have been coming through since....wow, 2 years! It looks like only the last few months they are coming so frequently. You know, it used to be the Update window allowed you to configure or initiate virus definition updates. But now it looks like it's been "re-purposed" to handle program updates. So far, I can't find where to handle the virus definition updates anymore. Where can I manage those updates now?
  4. Yes, that's exactly the startup program which was trying to be installed. I didn't think it was necessary to identify it for you, since it's only marginally relevant to my complaint. That part is not a mystery. The mystery, at least for me, is the reason for putting through upgrades - especially of this level of significance, which are coming through, without the knowledge or consent of the user. I don't understand the reason for being so stealthy about it -- especially for a security program! (yes, another one just tried to come through a couple of hours ago -- I haven't been counting, but I'd guess approx the 8th one, since I found out about it) (of course I have no idea what they are or what they do -- NO ONE does, except for developers and probably management) (so they're blocked, until I can find out what they are or do)
  5. Hi Friends, This is more of a complaint about a (new?) feature, than a suggestion. But I guess I could make a suggestion as a summary to the complaint. (Note that I have not read the previous 30 pages of messages in this topic. I was just referred here as the best place to provide feedback about the program.) I'm using ESET SS, Windows 7 Pro, 64-bit A few months ago, I got an alert from WinPatrol that something wanted to install a new startup program. Since I had not downloaded anything, and couldn't find any reason for it, I used WinPatrol to block it. Since it claimed to be from ESET (a commandline interface), I contacted ESET support to find out if it was legitimate. After an extended back and forth (via email), I was told about this feature which is installing program upgrades, apparently a little bit at a time, instead of just putting out a whole new version. (Advanced Setup > Update > Profiles > Update Mode > Application Update) I don't really know how long this has been going on, that I've been getting upgrades in bits and pieces, but this commandline interface is the first time I was aware of it. It's not necessarily this feature that I object to. It's (1) the fact that the option for it was enabled by default, without the knowledge or consent of the user, and (2) that these upgrade/updates are installing features without telling me what they are, or asking me if I want them. Effectively, ESET SS is behaving exactly like the malware which it is supposed to be protecting me against. Even after these few months, which I gave myself to let the idea sink in, I still find it shocking. In the moments when I get over the shock, the anger starts bubbling through. This is one of those times when I have to wonder "What were they thinking?" when they came up with this idea. And I guess the management which approved it must have been asleep at the switch! My suggestion would be, when you send through these updates, that you either send an email notification first, or some sort of notification pops up on the screen when the update comes through, so that the user is allowed to learn about what new features are being offered, and make a decision about whether they want to enable it. And then the upgrade/update does not get installed until the user OKs it. Of course, judging by the frequency these upgrade/updates are coming through (since I enabled the yes/no notification) this would be an incredibly disruptive to the work week. So that leads me to think the best idea would be to use the traditional way of upgrading a program. Just put out a whole new version, so users can read about them ahead of time, and know what they're getting and decide what to enable or disable, and choose when they want to install it. To my way of thinking, this is a much more reputable way of doing business with computer programs -- especially internet security suites -- than sneaking in features without the users' knowledge or consent. Note that I'm sure you don't intend to be sneaking, but that's what it looks like and feels like. Thanks for listening
  6. Hi Friends, I became aware of this new feature where users receive intermittent program upgrades, a few months ago, when the first one (at least the first I was aware of) came through. It was a command line interface. Since it was unannounced, I thought it might be malware, and I used WinPatrol to block it from being installed. After some extended back and forth with tech support (via email), I was informed about this new feature. (Advanced Setup > Update > Profile > Update Mode > Application Update) Where is the best place to provide feedback about this to developers and others who decide about policy issues? I've looked through Customer and Tech Support, but that doesn't seem quite like the right place. But I don't really know. So I thought I'd just ask. Thanks for your help
  7. Hhmm... Yes, I guess that would work. At first I was thinking - no, because I do want to be notified in case it really is stolen. But then, chances are that I'll notice it's missing, and don't need to be notified. Thanks for your help
  8. Hi Friends, I got an email saying that someone had opened my Phantom Account, and asking if I wanted to report the computer as missing. Actually it was me, and I had accidentally clicked the wrong icon when I was logging into my main account. (On my old computer, the phantom account is on the left, so I'm used to clicking the icon on the right. But on the new computer, they're switched around.) It seems like there should be a way to prevent these accidents from being escalated to potentially being missing. I've never had a burgular alarm, like on a house, but it seems like I've heard of something where if the homeowner accidentally sets it off, they can call and report the false alarm. Couldn't there be a way to have a false alarm button somewhere in the program? Otherwise, you'll be sending me a lot of those emails, haha! Maybe I'll just have to make a shortcut to that webpage. So as soon as I log on, I can go there and mark it not missing. But it would be nice if I could just click a button locally. Hhmm, I wonder if those icons can be moved around? I'll try it the next time I log on. Maybe I could just move one of the accounts into a corner or something? Has anyone else found some kind of solution for this? Thanks for any comments
  9. This has been frustrating for me as well. In a previous version, I would even get a little popup from the system tray/notification area that I needed to update (virus sig, not product update). Then I would open the program and click Update, and it would say - 'already up to date'. Now the icon turns yellow, instead of having a popup text. But often as not, when I open the program and go to the Update page, it says 'update not needed - already up to date'. Seems like a simple problem to fix, especially for a proprietary program. And especially because the end result is that I don't take the alert seriously anymore. You know, that old story about the boy who cried "wolf". Sorry I don't have any answers. But you're not alone. (Yes, I realize you're talking about upgrading rather than updating. But they seem to behave similarly.)
  10. But what if I still occasionally will be using the old computer? I mean, for a while, I'll be switching back and forth, back and forth, until everything is installed and configured on the new one. So I'll be using the old one less and less. But even after the new computer is completely set up, I still might use the old one once in a while. You know, sometimes it's nice to have a 2nd computer for troubleshooting something. Would I have to buy a new license just for that little bit? Meanwhile, good news! I got ESS 10 installed and activated! I can't seem to find the scheduler though. Has it been eliminated? Or is it hiding? Oops, I found it! "More Tools" button in bottom-right corner of Tools window. Not exactly hiding, but kind of. Thanks again for your help
  11. While I'm working on that, I have another question. I noticed (somewhere) that my license is only for one computer. Once I install and activate it on the new computer, does ESET still work on the old computer? Thanks
  12. Oh, I think I see the problem. I used the browser History to find the version I had downloaded yesterday (because now I can't seem to find it by browsing ). I think I might have downloaded the premium version instead of just plain Smart Security. I'll try again and let you know what happens.
  13. Apparently I downloaded version 10, but when I entered my key, it said it was a key for a different version. As stated before, the version I'm currently using is 9. Edit It said - Activation Failed because it was a key for a different version. Edit #2 That link that you gave doesn't look like an offline installer.
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