brynn

Well as I said before, I don't think you intend for it to be stealthy. But it seems that way to me. I might be just now finding out about this, but it represents a significant change to me. And one which I would have liked to know about beforehand. I just found this page: hxxp://help.eset.com/eis/11/en-US/idh_page_update.html Is that what this is? ESET is providing regular updates like Windows does? (omg) I just found Show All Modules. It looks like these updates have been coming through since....wow, 2 years! It looks like only the last few months they are coming so frequently. You know, it used to be the Update window allowed you to configure or initiate virus definition updates. But now it looks like it's been "re-purposed" to handle program updates. So far, I can't find where to handle the virus definition updates anymore. Where can I manage those updates now?

Yes, that's exactly the startup program which was trying to be installed. I didn't think it was necessary to identify it for you, since it's only marginally relevant to my complaint. That part is not a mystery. The mystery, at least for me, is the reason for putting through upgrades - especially of this level of significance, which are coming through, without the knowledge or consent of the user. I don't understand the reason for being so stealthy about it -- especially for a security program! (yes, another one just tried to come through a couple of hours ago -- I haven't been counting, but I'd guess approx the 8th one, since I found out about it) (of course I have no idea what they are or what they do -- NO ONE does, except for developers and probably management) (so they're blocked, until I can find out what they are or do)

Hi Friends, This is more of a complaint about a (new?) feature, than a suggestion. But I guess I could make a suggestion as a summary to the complaint. (Note that I have not read the previous 30 pages of messages in this topic. I was just referred here as the best place to provide feedback about the program.) I'm using ESET SS 11.0.159.0, Windows 7 Pro, 64-bit A few months ago, I got an alert from WinPatrol that something wanted to install a new startup program. Since I had not downloaded anything, and couldn't find any reason for it, I used WinPatrol to block it. Since it claimed to be from ESET (a commandline interface), I contacted ESET support to find out if it was legitimate. After an extended back and forth (via email), I was told about this feature which is installing program upgrades, apparently a little bit at a time, instead of just putting out a whole new version. (Advanced Setup > Update > Profiles > Update Mode > Application Update) I don't really know how long this has been going on, that I've been getting upgrades in bits and pieces, but this commandline interface is the first time I was aware of it. It's not necessarily this feature that I object to. It's (1) the fact that the option for it was enabled by default, without the knowledge or consent of the user, and (2) that these upgrade/updates are installing features without telling me what they are, or asking me if I want them. Effectively, ESET SS is behaving exactly like the malware which it is supposed to be protecting me against. Even after these few months, which I gave myself to let the idea sink in, I still find it shocking. In the moments when I get over the shock, the anger starts bubbling through. This is one of those times when I have to wonder "What were they thinking?" when they came up with this idea. And I guess the management which approved it must have been asleep at the switch! My suggestion would be, when you send through these updates, that you either send an email notification first, or some sort of notification pops up on the screen when the update comes through, so that the user is allowed to learn about what new features are being offered, and make a decision about whether they want to enable it. And then the upgrade/update does not get installed until the user OKs it. Of course, judging by the frequency these upgrade/updates are coming through (since I enabled the yes/no notification) this would be an incredibly disruptive to the work week. So that leads me to think the best idea would be to use the traditional way of upgrading a program. Just put out a whole new version, so users can read about them ahead of time, and know what they're getting and decide what to enable or disable, and choose when they want to install it. To my way of thinking, this is a much more reputable way of doing business with computer programs -- especially internet security suites -- than sneaking in features without the users' knowledge or consent. Note that I'm sure you don't intend to be sneaking, but that's what it looks like and feels like. Thanks for listening

Thanks!

Hi Friends, I became aware of this new feature where users receive intermittent program upgrades, a few months ago, when the first one (at least the first I was aware of) came through. It was a command line interface. Since it was unannounced, I thought it might be malware, and I used WinPatrol to block it from being installed. After some extended back and forth with tech support (via email), I was informed about this new feature. (Advanced Setup > Update > Profile > Update Mode > Application Update) Where is the best place to provide feedback about this to developers and others who decide about policy issues? I've looked through Customer and Tech Support, but that doesn't seem quite like the right place. But I don't really know. So I thought I'd just ask. Thanks for your help

Hhmm... Yes, I guess that would work. At first I was thinking - no, because I do want to be notified in case it really is stolen. But then, chances are that I'll notice it's missing, and don't need to be notified. Thanks for your help

Hi Friends, I got an email saying that someone had opened my Phantom Account, and asking if I wanted to report the computer as missing. Actually it was me, and I had accidentally clicked the wrong icon when I was logging into my main account. (On my old computer, the phantom account is on the left, so I'm used to clicking the icon on the right. But on the new computer, they're switched around.) It seems like there should be a way to prevent these accidents from being escalated to potentially being missing. I've never had a burgular alarm, like on a house, but it seems like I've heard of something where if the homeowner accidentally sets it off, they can call and report the false alarm. Couldn't there be a way to have a false alarm button somewhere in the program? Otherwise, you'll be sending me a lot of those emails, haha! Maybe I'll just have to make a shortcut to that webpage. So as soon as I log on, I can go there and mark it not missing. But it would be nice if I could just click a button locally. Hhmm, I wonder if those icons can be moved around? I'll try it the next time I log on. Maybe I could just move one of the accounts into a corner or something? Has anyone else found some kind of solution for this? Thanks for any comments

This has been frustrating for me as well. In a previous version, I would even get a little popup from the system tray/notification area that I needed to update (virus sig, not product update). Then I would open the program and click Update, and it would say - 'already up to date'. Now the icon turns yellow, instead of having a popup text. But often as not, when I open the program and go to the Update page, it says 'update not needed - already up to date'. Seems like a simple problem to fix, especially for a proprietary program. And especially because the end result is that I don't take the alert seriously anymore. You know, that old story about the boy who cried "wolf". Sorry I don't have any answers. But you're not alone. (Yes, I realize you're talking about upgrading rather than updating. But they seem to behave similarly.)

But what if I still occasionally will be using the old computer? I mean, for a while, I'll be switching back and forth, back and forth, until everything is installed and configured on the new one. So I'll be using the old one less and less. But even after the new computer is completely set up, I still might use the old one once in a while. You know, sometimes it's nice to have a 2nd computer for troubleshooting something. Would I have to buy a new license just for that little bit? Meanwhile, good news! I got ESS 10 installed and activated! I can't seem to find the scheduler though. Has it been eliminated? Or is it hiding? Oops, I found it! "More Tools" button in bottom-right corner of Tools window. Not exactly hiding, but kind of. Thanks again for your help

While I'm working on that, I have another question. I noticed (somewhere) that my license is only for one computer. Once I install and activate it on the new computer, does ESET still work on the old computer? Thanks

Oh, I think I see the problem. I used the browser History to find the version I had downloaded yesterday (because now I can't seem to find it by browsing ). I think I might have downloaded the premium version instead of just plain Smart Security. I'll try again and let you know what happens.

Apparently I downloaded version 10, but when I entered my key, it said it was a key for a different version. As stated before, the version I'm currently using is 9. Edit It said - Activation Failed because it was a key for a different version. Edit #2 That link that you gave doesn't look like an offline installer.

Hi Friends, It seems chat support is offline at this hour. I'm installing ESET on a new computer, and downloaded the offline installation file. But apparently I got the wrong version. And I can't seem to find it for my version. Would someone please tell me where I can download the offline installation file for ESET 9? Thank you very much!

Sorry for the delay. Just wanted to say thanks anyway, and mark solved. Thanks.

Good news folks -- false alarm! I guess I'm still not sure what that alert was for. If there's any way of finding out, after the fact, I'd be happy to be able to look it up. But meanwhile, apparently that interactive thing was supposed to close out and not be opened up again, after clicking the the last OK (of all the crazy features ) If there's any way to look up what that alert about the certificate was for, I'd appreciate if you could tell me how. I wonder what I blocked? Thanks again