Jito463 1 Posted April 19 Share Posted April 19 I work at a small computer store, and I'm attempting to migrate a customer from a 2012 iMac running MacOS 10.15.7 to a newer 2019 iMac running MacOS 14.4.2. The computer currently has CyberSecurity v6.8.300.0. Before I migrate, I wanted to upgrade Eset as much as I can to avoid conflicts afterwards. I tried v7, but apparently - despite no mention of it in the changelog - support has been dropped for 10.15. I found that v6.11 would work with both, but the 2012 iMac isn't offering to download any newer version than v6.8, and I cannot locate the v6.11 installer on your website. Oddly enough, I did manage to find a link to download CyberSecurity *Pro* v6.11, but when I attempted to see if that would work, it said the product wasn't activated, so I did not proceed further. I do not have the customer's Eset login, and I'm not even sure if she ever made one. I even checked through our company's Eset Protect portal to see if I could make a standard installer, but only Endpoint versions were available. Is it possible to get a link for this version? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted April 19 Administrators Share Posted April 19 Only ESET CyberSecurity Pro 6.11 is available with end of life to reach on August 31, 2024. Quote Link to comment Share on other sites More sharing options...
Jito463 1 Posted April 19 Author Share Posted April 19 11 minutes ago, Marcos said: Only ESET CyberSecurity Pro 6.11 is available with end of life to reach on August 31, 2024. That seems...shortsighted. There's no option for downloading an earlier version? I'm trying to get her up to v7, but that version doesn't work with her current MacOS version, so I need this as an interim build. I'm trying to understand why one version of CyberSecurity v6 would be available, but not both. It's a rather odd choice. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,158 Posted April 19 Administrators Share Posted April 19 The latest support version of ESET CyberSecurity is v7 whereas the latest version of ESET CyberSecurity Pro is v6 which will be replaced with a v8 product this year. EOL versions that are beyond limited support may stop receiving module updates without prior notice, hence it's not recommended to install them even if there was an older installer available. Quote Link to comment Share on other sites More sharing options...
Solution Jito463 1 Posted April 20 Author Solution Share Posted April 20 20 hours ago, Marcos said: The latest support version of ESET CyberSecurity is v7 whereas the latest version of ESET CyberSecurity Pro is v6 which will be replaced with a v8 product this year. EOL versions that are beyond limited support may stop receiving module updates without prior notice, hence it's not recommended to install them even if there was an older installer available. First off, I managed to get everything working without the v6 installer, so ultimately it doesn't matter, though it certainly would have been easier with it. The network filter driver broke internet connectivity until I manually removed it and Eset, then reinstalled the latest build. However, just to clarify, it didn't have to get any module updates at all. I only needed it because I wanted to import a compatible version into MacOS 14, so I didn't have to jump through hoops (as reported above) to get Eset updated to the latest build. Apparently I didn't make that clear enough, or you're just so fixated on your own preconceptions that you failed to understand what I was trying to do. Quote Link to comment Share on other sites More sharing options...
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