Custom scan - program hangs

[lifeguardlloyd 0]

I open Eset from the sys tray. Sometimes it hangs at that point. When I click on custom scan it takes awhile for the next window to open or hangs. When I click scan as administrator there is hard drive activity but it is really just hung. Let it go all night. Only way to kill it is to turn off the computer. Win 7 64. Tried a repair install - no luck.

 

Lloyd Plueschow

[rugk 397]

Do you have any removable devices connected at the time you tried to run the scan?

Does it make a difference if you try to start the scan when these devices aren't connected?

 

If the issue still happens can you make a dump of egui.exe when the issue happens?

Then you can PM this to a moderator and they can check out what the issue is.

Edited January 26, 2015 by rugk

[lifeguardlloyd 0]

Nothing seems to be different from before other than updating to the latest software.

[lifeguardlloyd 0]

I can however scan from a right click on individual drives.