eornate 4 Posted February 20 Share Posted February 20 Hi everyone, Today my EEE server can not sync properly with error : A connection with the EEE Proxy server could not be established (0xC010001E) I tried to access this URL but it is not available. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted February 20 ESET Staff Share Posted February 20 Hi @eornate, I am looking into this, however, everything seems to be back up and running at this moment in time. Can you confirm it is all OK your end for me too? Thank you, Kieran Stainton Link to comment Share on other sites More sharing options...
eornate 4 Posted February 20 Author Share Posted February 20 3 hours ago, Kstainton said: Hi @eornate, I am looking into this, however, everything seems to be back up and running at this moment in time. Can you confirm it is all OK your end for me too? Thank you, Kieran Stainton Hi @Kstainton, it's ok right now. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted February 20 ESET Staff Share Posted February 20 (edited) Good to hear, thank you @eornate. We are still looking into the situation at this time, but it seems it is completely back up and has been for the past ~6 hours. Edited February 20 by Kstainton Link to comment Share on other sites More sharing options...
eornate 4 Posted February 27 Author Share Posted February 27 On 2/20/2024 at 5:43 PM, Kstainton said: Good to hear, thank you @eornate. We are still looking into the situation at this time, but it seems it is completely back up and has been for the past ~6 hours. hi , @Kstainton Today i has the same issue, it has just synchronizing for all time Is there the monitor for incidents as : Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted February 27 ESET Staff Share Posted February 27 Hi @eornate, Can I just confirm if you are able to access all of the URLs in the following KB: https://support.eset.com/en/kb7429-eset-endpoint-encryption-internet-access Thank you, Kieran Link to comment Share on other sites More sharing options...
eornate 4 Posted February 27 Author Share Posted February 27 57 minutes ago, Kstainton said: Hi @eornate, Can I just confirm if you are able to access all of the URLs in the following KB: https://support.eset.com/en/kb7429-eset-endpoint-encryption-internet-access Thank you, Kieran Hi @Kstainton, Right now i still can not sync proxy although can access all url : https://stratus.deslock.com/ Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted February 27 ESET Staff Share Posted February 27 Hi @eornate, Can you restart the EEE Server Service via Service.msc and let us know if this issue continues? Thank you, Kieran Link to comment Share on other sites More sharing options...
Solution eornate 4 Posted February 27 Author Solution Share Posted February 27 16 minutes ago, Kstainton said: Hi @eornate, Can you restart the EEE Server Service via Service.msc and let us know if this issue continues? Thank you, Kieran It's ok after restart service EEE.Thank you for your support. By the way, is there the status portal about EEE service that i can know if the problem with sync error : A connection with the EEE Proxy server could not be established (0xC010001E) Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted February 27 ESET Staff Share Posted February 27 (edited) Hi @eornate, There isn't anything as it stands right now, but this is a good point and something I shall discuss with the team to see if we can do something about this by having a "Status" area for the EEE Server Proxy etc. Thank you, Kieran Edited February 27 by Kstainton Link to comment Share on other sites More sharing options...
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