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Proxy sync failed


eornate
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Hi everyone,

Today my EEE server can not sync properly with error A connection with the EEE Proxy server could not be established (0xC010001E)

I tried to access this URL but it is not available.

image.thumb.png.3a2691d183171f6b13d6aae7a6df7527.pngimage.thumb.png.afccecdd9a06d6f51f40fcff394d075a.png

 

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  • ESET Staff

Hi @eornate,

I am looking into this, however, everything seems to be back up and running at this moment in time. Can you confirm it is all OK your end for me too?

Thank you,

Kieran Stainton 

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3 hours ago, Kstainton said:

Hi @eornate,

I am looking into this, however, everything seems to be back up and running at this moment in time. Can you confirm it is all OK your end for me too?

Thank you,

Kieran Stainton 

Hi @Kstainton,

it's ok right now.

image.png.6ff36efecf749613b4e04c881bbb7b63.png

 

 

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  • ESET Staff

Good to hear, thank you @eornate. We are still looking into the situation at this time, but it seems it is completely back up and has been for the past ~6 hours.

Edited by Kstainton
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On 2/20/2024 at 5:43 PM, Kstainton said:

Good to hear, thank you @eornate. We are still looking into the situation at this time, but it seems it is completely back up and has been for the past ~6 hours.

hi , @Kstainton

Today i has the same issue, it has just  synchronizing for all time

image.thumb.png.0437876b772f1bf2fe3c0c3cd01b766e.png

 

Is there the monitor for incidents as :

image.thumb.png.54e940bed87c0efd9f3736d0170ae04b.png

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57 minutes ago, Kstainton said:

Hi @eornate,

Can I just confirm if you are able to access all of the URLs in the following KB:

https://support.eset.com/en/kb7429-eset-endpoint-encryption-internet-access

Thank you,

Kieran

Hi @Kstainton,

Right now i still can not sync proxy although can access all url https://stratus.deslock.com/

 

image.thumb.png.4845dcdd60280652015a67bd604d6d1d.png

 

image.thumb.png.34555f9520d215826f7d174d1f38cba7.png

 

image.thumb.png.823a70d7b1a77c6cb48cf24c892de6e0.png

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  • Solution
16 minutes ago, Kstainton said:

Hi @eornate,

Can you restart the EEE Server Service via Service.msc and let us know if this issue continues?

Thank you,

Kieran

It's ok after restart service EEE.Thank you for your support.

By the way, is there the status portal about EEE service  that i can know if the problem with sync error  A connection with the EEE Proxy server could not be established (0xC010001E)

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  • ESET Staff

Hi @eornate,

There isn't anything as it stands right now, but this is a good point and something I shall discuss with the team to see if we can do something about this by having a "Status" area for the EEE Server Proxy etc.

Thank you,

Kieran

Edited by Kstainton
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