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PUA Blacklist Block

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We use the remote desktop software called Splashtop to connect to our machines but the client is getting blocked sometimes due to PUA Blacklist blocking the connection, which today the detections logs are being spammed by the blockage of the same domain.


Should it be blocked since the software is genuine and used by others?


URL is https://54-229-177-32.relay.splashtop.com

IP is


Going by their documentation it uses wildcards for the subdomain so the numbers do not stay the same. 


Sorry if this isn't the correct way to report this issue, if it is can you tell me the correct way?



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