Jump to content

ESET not starting on Ubuntu 22.04


Recommended Posts

-> % journalctl -xe | grep eset
RULPF48Z3SQ dbus-daemon[1892]: [session uid=1000 pid=1892] Activating service name='eset.eea' requested by ':1.28' (uid=1000 pid=2367 comm="/usr/bin/gnome-shell " label="unconfined")
RULPF48Z3SQ dbus-daemon[1892]: [session uid=1000 pid=1892] Activated service 'eset.eea' failed: Process eset.eea exited with status 1
 

It stopped working on 11.01.2024. And we have 4 more Ubuntu laptops with the same problem.

Eset version is 10.2.2.0

Gnome-shell verison is 42.9

Does anyone has the same problem? Do you ave any solutions?

Link to comment
Share on other sites

  • ESET Staff

Hi,

most probably you are experiencing issue with missing compiler. Ubuntu latest released kernel was compiled with gcc-12, but this version isn't by default installed there and it results into issue during our kernel modules compilation. 

Please try to install gcc-12 package (sudo apt install gcc-12) and start again our service. 

Regards,

Kurco

Link to comment
Share on other sites

Thank you, Kurco. You're lightning fast.

This helped.

this is the command order and installation file:

sudo apt install gcc-12

sudo apt-get remove eea

Then download the installer from eset and installed the AV with:

sudo sh ./eeau.x86_64.bin

After the reinstall activation was off.

Link to comment
Share on other sites

  • ESET Staff

There was no need to remove (during remove products are always deactivated) and install eea again. After installation of gcc-12, it is enough to try again starting our service sudo systemctl start eea. 

Link to comment
Share on other sites

I enrolled about 30 Ubuntu users today and about 6 of them is working properly. Should I install those gcc-12 via policy right after agent deployment ? Or what is the best practice in this problem ? 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...