ESET not starting on Ubuntu 22.04

[Sergey Lavrov 1]

-> % journalctl -xe | grep eset
RULPF48Z3SQ dbus-daemon[1892]: [session uid=1000 pid=1892] Activating service name='eset.eea' requested by ':1.28' (uid=1000 pid=2367 comm="/usr/bin/gnome-shell " label="unconfined")
RULPF48Z3SQ dbus-daemon[1892]: [session uid=1000 pid=1892] Activated service 'eset.eea' failed: Process eset.eea exited with status 1
 

It stopped working on 11.01.2024. And we have 4 more Ubuntu laptops with the same problem.

Eset version is 10.2.2.0

Gnome-shell verison is 42.9

Does anyone has the same problem? Do you ave any solutions?

[kurco 19]

Hi,

most probably you are experiencing issue with missing compiler. Ubuntu latest released kernel was compiled with gcc-12, but this version isn't by default installed there and it results into issue during our kernel modules compilation. 

Please try to install gcc-12 package (sudo apt install gcc-12) and start again our service. 

Regards,

Kurco

[Sergey Lavrov 1]

Thank you, Kurco. You're lightning fast.

This helped.

this is the command order and installation file:

sudo apt install gcc-12

sudo apt-get remove eea

Then download the installer from eset and installed the AV with:

sudo sh ./eeau.x86_64.bin

After the reinstall activation was off.

[kurco 19]

There was no need to remove (during remove products are always deactivated) and install eea again. After installation of gcc-12, it is enough to try again starting our service sudo systemctl start eea. 

[EjEm 0]

I enrolled about 30 Ubuntu users today and about 6 of them is working properly. Should I install those gcc-12 via policy right after agent deployment ? Or what is the best practice in this problem ? 

[EjEm 0]

After gcc-12 install and service restart, activation is needed on the affected endpoints