Jump to content

Device is using a failover connection


Recommended Posts

Running ESET Protect on-prem v11.0

 

Two PCs are showing in the dashboard with an alert - the warning message is "Device is using a failover connection". The proxy settings in the PC with the alert look identical to those on PCs without the alert.

 

Checking the logs directory on a PC with the alert :

status.html shows all OK

trace.log show the following errors repeated many times:

2024-01-04 13:04:58 Error: CReplicationModule [Thread 2f84]: InitializeConnection: Replication connection problem: failed to connect to all addresses (code: 14) for request Era.Common.Services.Replication.GetStaticObjectsRequest (id: 5ed0c64b-b240-4ae3-b600-92947d9774ed) on connection to 'host: "192.168.5.12" port: 3128'
2024-01-04 13:04:58 Warning: CReplicationModule [Thread 2f84]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: 5ed0c64b-b240-4ae3-b600-92947d9774ed]

 

I've checked that 192.168.5.12 (the Protect server) is accessible on port 3128 and it is reachable.

I've tried re-installing the management agent.

 

Any ideas what else to try?

Link to comment
Share on other sites

  • Administrators

Please check the connection settings in your agent policy and make sure that the server is configured correctly. The message means that agent could not connect using current server settings but the connection was successful when previous server settings were used.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...