Device is using a failover connection

[Neil Williamson 0]

Running ESET Protect on-prem v11.0

 

Two PCs are showing in the dashboard with an alert - the warning message is "Device is using a failover connection". The proxy settings in the PC with the alert look identical to those on PCs without the alert.

 

Checking the logs directory on a PC with the alert :

status.html shows all OK

trace.log show the following errors repeated many times:

2024-01-04 13:04:58 Error: CReplicationModule [Thread 2f84]: InitializeConnection: Replication connection problem: failed to connect to all addresses (code: 14) for request Era.Common.Services.Replication.GetStaticObjectsRequest (id: 5ed0c64b-b240-4ae3-b600-92947d9774ed) on connection to 'host: "192.168.5.12" port: 3128'
2024-01-04 13:04:58 Warning: CReplicationModule [Thread 2f84]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: 5ed0c64b-b240-4ae3-b600-92947d9774ed]

 

I've checked that 192.168.5.12 (the Protect server) is accessible on port 3128 and it is reachable.

I've tried re-installing the management agent.

 

Any ideas what else to try?

[Marcos 5,725]

Please check the connection settings in your agent policy and make sure that the server is configured correctly. The message means that agent could not connect using current server settings but the connection was successful when previous server settings were used.