Browser search text is jibberish or encrypted

[Davebert 0]

Yesterday I was using my Firefox browser and it wasn't the first time that day as I use my pc a lot when all of a sudden when I went to search for something, my text was not what I was typing. The "ENCRYPTING" box was coming on in the lower right hand corner, something I hadn't seen before. I tried Edge and the same thing happened so I went to my other pc and searched and found the answer and disabled the "keyboard protection" and the problem was fixed. Is this a problem with my ESET app or the browser add on? Is it ok to run with this disabled as the fix?

Thanks,

DB

 

 

 

https://help.eset.com/ees/10.1/en-US/idh_config_sb.html

[Marcos 5,085]

Please collect logs with ESET Log Colelctor when the browser is running. It sounds like you have another key scrambler installed along with ESET.

[itman 1,667]

I will also add some at wilderssecurity.com in the Eset form section have also posted this same activity recently. Appears to be related to ver. 17.0.16.

I am using Firefox and ver. 17.0.16 and have not seen this issue to date.

[Davebert 0]

4 hours ago, Marcos said:

Please collect logs with ESET Log Colelctor when the browser is running. It sounds like you have another key scrambler installed along with ESET.

I am collecting the logs now. Is it ok to post them here as a reply to this thread? When the problem originally happened I remember I was typing the word "translate" into the Firefox browser search bar and after I got to "trans" the jibberish began. I also think I may have hit one of the keys by accident in the lower left hand corner of my keyboard so I may have hit the Windows Key or a key around there.

Thanks

Edited December 25, 2023 by Davebert

[Marcos 5,085]

You can upload the logs here. Attachments are available only to ESET staff.

[Davebert 0]

Marcos,

Here is the collected logs you requested. I hope it helps. Just a note, I have HitmanPro.Alert and Malwarebytes on my pc and I recently upgraded from the regular HitmanPro to the HitmanPro.Alert version.

Thanks

eis_logs.zip

Edited December 26, 2023 by Davebert

[Marcos 5,085]

You have both Hitman Pro and MalwareBytes installed. Please try uninstalling Hitman Pro and see if the issue goes away. As for MalwareBytes, make sure to use it only as a second opinion on-demand scanner since all its drivers are installed, including real-time protection.

[itman 1,667]

22 minutes ago, Marcos said:

You have both Hitman Pro and MalwareBytes installed.

HitmanPro Alert has a CryptoGuard feature that encrypts keystrokes. As such, this will most likely conflict with Eset's Secure browser keylogger protection which scrambles keystrokes.

[Davebert 0]

2 hours ago, Marcos said:

You have both Hitman Pro and MalwareBytes installed. Please try uninstalling Hitman Pro and see if the issue goes away. As for MalwareBytes, make sure to use it only as a second opinion on-demand scanner since all its drivers are installed, including real-time protection.

Marcos,

  HitmanPro never caused any issues for years I have been running either ESET NOD32 or in the last year upgraded to the ESET Internet Security. I also have been running Malwarebytes for years. So for now I found where I can disable the keyboard encryption feature in HitmanPro Alert and I turned the keyboard encryption back on in ESET Internet Security and so far no issues. I will keep an eye on it and keep you informed.

Thanks

[Davebert 0]

8 hours ago, itman said:

HitmanPro Alert has a CryptoGuard feature that encrypts keystrokes. As such, this will most likely conflict with Eset's Secure browser keylogger protection which scrambles keystrokes.

I think you are right. 😁

[Davebert 0]

Ok, so far no more issues so I will just leave the keyboard protection turned OFF on HMP Alert. seems to have taken care of the issue.

Thanks