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MS EDGE crash after ESET Antivirus upgrade to version 11.0.2023.0


Simon B

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Hi,

 

We have an issue with ESET Antivirus after upgrade to version 11.0.2023.0

After upgrade MS Edge browser chrashes everytime on every page we tried. It shows on multiple PC's. Firefox works fine.

If I disable "Enable advanced scanning of browser scripts" option, then MS Edge starts working.

Systems are Windows 10 with all updates installed. MS Edge is the latest (119.0.2151.93).

Is it safe to turn off adwanced scanning ... I rather not do it.

 

Best regards,

Simon

Edited by Simon B
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  • Simon B changed the title to MS EDGE crash after ESET Antivirus upgrade to version 11.0.2023.0
  • Administrators
18 minutes ago, Darren Sully said:

We are seeing this behaviour too with version 11.0.2032.0 on all PCs with latest Edge, Chrome is fine

Does the problem persist after switching to the pre-release update channel in the advanced update setup?

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It still persists, it's not a 'crashing' of edge, it starts but does not display any sites, including settings etc.

If I disable Advanced script scanning it works, if then re-enable it it still works but upon reboot does not.

SharedScreenshot.jpg

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51 minutes ago, Darren Sully said:

It still persists, it's not a 'crashing' of edge, it starts but does not display any sites, including settings etc.

If I disable Advanced script scanning it works, if then re-enable it it still works but upon reboot does not.

If you don't use Sandboxie, please carry on as follows:

  1. With browsers closed, enable advanced logging under Help and support -> Technical support
  2. Launch Edge and make sure the issue occurs
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).
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Hi,

 

For me it helped to do reinstall of Eset.

I started new Client task

slika.png.2add82f426686223f4b148375e3c08f3.png

 

slika.png.bdbec2ca1348a561aa4b26a5423327ae.png

 

Then selection version 10 ....

 

slika.thumb.png.a0b2f8707449b88318da51fa6b622a1d.png

 

Although selecting older version 10.X I have still left on checkbox to allow to install newer versions ...

slika.thumb.png.0e17e4bb2caa645364853256eafc7de0.png

 

And after reinstall on clients was finished, the Edge was again working.

 

Best Regards,

Simon

Edited by Simon B
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Hi, we are having the same issue here, same as Simon B and Darren Sully but with ESET Endpoint Security 11.0.2032.0.

Windows 10 with latest updates and latest Microsoft Edge (119.0.2151.97).

 

The reinstall workaround proposed by Simon B does not work, after a reboot, the issue persists.

Disabling "Enable advanced scanning of browser scripts" option works.

For now, rolling back to ESET Endpoint Security 10.1.2058.0 resolved the issue.

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Same problem with MS Edge.

Changed to pre-released solved the problem. The problem located in the secure browser module. In version 1334 of this module, the problem was solved.

I‘ll go back from pre-released modules, when updates available.

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Hi,

 

Samuel12 is right that reinstall only helps until machine restart.

I switched to pre-release and unfortunately It doesn't help for all computers ...

 

Here I have pre-relese and web protection updated to 1339 and it still doesnt help.

Machine has been restared several times.

slika.png.133c6ad4632e66fe95809269f8046756.png

 

Best regards,

Simon

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  • ESET Staff
1 minute ago, Simon B said:

Hi,

 

has this been resolved for you all, because pre-release doesn't work for me.

Thanks you all for info.

 

Best regards,

Simon

Please wait for Browser protection module 1336 that will be on prerelease today

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3 hours ago, Gregecslo said:

When can we expect this to be released to prod?

We are still in the process of releasing v1335. When finished, we'll continue with gradually releasing v1336.

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I spent a frustrating 10 days trying to troubleshoot my Edge browser, but finally found the solution in a Microsoft support forum. The forum provided valuable information about the problematic module…

ESET this is REDICULUS !!!!!!!

 

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1 hour ago, zvz said:

I spent a frustrating 10 days trying to troubleshoot my Edge browser, but finally found the solution in a Microsoft support forum. The forum provided valuable information about the problematic module…

Does the problem persist? Even after switching to the pre-release update channel?

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On 12/11/2023 at 6:45 PM, Marcos said:

We are still in the process of releasing v1335. When finished, w

After switching to the pre-release update channel everything is fine

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On 12/1/2023 at 2:10 PM, Simon B said:

Hi,

 

For me it helped to do reinstall of Eset.

I started new Client task

slika.png.2add82f426686223f4b148375e3c08f3.png

 

slika.png.bdbec2ca1348a561aa4b26a5423327ae.png

 

Then selection version 10 ....

 

slika.thumb.png.a0b2f8707449b88318da51fa6b622a1d.png

 

Although selecting older version 10.X I have still left on checkbox to allow to install newer versions ...

slika.thumb.png.0e17e4bb2caa645364853256eafc7de0.png

 

And after reinstall on clients was finished, the Edge was again working.

 

Best Regards,

Simon

I have created a policy that disables the feature, as soon as they release the updated version, I will delete the policy

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