ESET anti-theft ghost account

[Sunrise 0]

Hello,

Mail received that someone logged into the pc, the ESET anti-theft ghost account was activated with a "jean" session.
I accessed the PC that manages the workstations and scrolled down to eset home in the anti-theft section to declare it recovered.
But the PC in question still remains on the ghost account "jean" even after rebooting, and even after deleting the anti-theft device.
and now it's asking for a password.

 

[Marcos 5,235]

I was unable to find any license registered with your forum email address but a trial one for ESET Mobile Security.

Please provide your public license ID in the form of XXX-XXX-XXX.