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Windows 11 breaks after encryption


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We have a few laptops that worked very well, until the ESET FDE ends with the encryption, and then Windows crash in the start up with the same error.

Then the laptop remains useless until we do a new fresh install of Windows, but then brokes again after encryption. Anyone knows the solution to this problem? I attach the logs extracted with the recovery tool.

Thanks in advance!


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  • ESET Staff

Hi @Andres96,

I would suggest submitting this as a support ticket as this isn't likely a simple issue: https://www.eset.com/int/support/contact/

Does this Windows BSOD occur before or after ESET FDE Pre-boot login?

Whilst you are in the process of doing this, let's try and get a little bit ahead of the curve and see if we can gather more logs.

Is their a computer you are able to replicate this issue on consistently? 

If so, could you alter the settings so that Windows generates a 'Complete Memory Dump' as per: https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/generate-a-kernel-or-complete-crash-dump and proceed to FDE as normal. Then, the next time this issue occurs would you be able to decrypt the disk via the ESET Recovery Media Creator. I would like this because if the process of 'Decrypting' the disk allows you to regain access to Windows without formatting and performing a fresh Windows OS install, we may be able to gather the 'Memory Dump' which will hopefully tell us more.

Thank you,


Edited by Kstainton
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@Kstainton after ESET FDE login, i enter the password, and when Windows should start, i get the error. I replicated this error 4 times in this computer, with differents Windows 11 fresh installs, and in another 3 different computers. I think is some sort of hardware incompatibility.

Thanks for your response, i will submit a support ticket !

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