Bug in Editing IPSet policy - Console will say Something went wrong...

[john_White24778 1]

Hi dears From today When we want to EDIT IPSet section in Endpoint Security policy , Web Console will Show This Error and we can not EDIT Or Update Policy :

Something went wrong...

*version: 10.1.277.0*
*locale: en_US*
*user.agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 (gecko1_8)*
*document: https://192.168.1.27/era/webconsole/B2D1F71FD22B49AAFA6C259B9A28273B.cache.html*
*url: https://192.168.1.27/era/webconsole/#id=POLICIES:id=EDIT_POLICIES;prod=eset.local.products.endpoint;p=1*
        
*error:*
Config engine error: Failed to set values, path Settings.NetworkAccessProtection.IpSets.1.Description status 24 : Read-only value write rejected

Product: eset.local.products.endpoint
Last loaded screen: features.networkaccess.ipset
Last requested screen(s): features.networkaccess.ipset
RPC method: _CE.rpc_api.screen_values_set
 

This is our Server Info :

 

ESET PROTECT (Server), Version 10.1 (10.1.1291.0)

ESET PROTECT (Web Console), Version 10.1 (10.1.277.0)

Name

Version

Update module

1036 (20230731)

Translation support module

1986 (20231003)

SysInspector module

1283 (20220614)

SSL module

1081B (20230905)

Push Notification Service module

1134 (20231005)

Configuration module

2092.2 (20230929)

 

 

 

 

 

 

 

 

 

 

[john_White24778 1]

Update module
1036 (20230731)
Translation support module
1986 (20231003)
SysInspector module
1283 (20220614)
SSL module
1081B (20230905)
Push Notification Service module
1134 (20231005)
Configuration module
2092.2 (20230929)

 

We Test that this error occurred even in V9 Console !

[Marcos 5,443]

Please raise a support ticket for assistance with troubleshooting the issue.

[john_White24778 1]

5 minutes ago, Marcos said:

Please raise a support ticket for assistance with troubleshooting the issue.

Hi Dear @Marcos

It Seems that there is a bug in new Console Module Update and it is happening in all ESET Protect . Why Should i raise a support ticket for such a general bug ! 

Is there any direct Email Address for Quick Support ? Support form at ESET website is not a quick solution.

[Marcos 5,443]

I'm not getting any error and we have no reports from other users that I would know of. Please raise a support ticket.

[john_White24778 1]

Just now, Marcos said:

I'm not getting any error and we have no reports from other users that I would know of. Please raise a support ticket.

please Add an IP and Click SAVE.

[john_White24778 1]

@Marcos  Today I Checked over 5 ESET Protect Console and All of them has same issue

[Marcos 5,443]

Thanks for the heads-up. I was able to reproduce it by following your instructions and reported it to developers with higher priority.

P_EESW-10933

[john_White24778 1]

Just now, Marcos said:

Thanks for the heads-up. I was able to reproduce it by following your instructions and reported it to developers with higher priority.

P_EESW-10933

Yes We were sure that there is a very public and Bad Bug. We Are waiting for a fix . Thank you for a rapid answer as usual  😘

[Maximilian 0]

Hey,

im having the same issue at the moment

are there any news regarding a fix?

Thanks!

[Marcos 5,443]

The

33 minutes ago, Maximilian said:

im having the same issue at the moment

are there any news regarding a fix?

The Configuration module 2099.5 which addresses the issue is currently available on the pre-release update channel with staggered updates on the regular update channel to follow soon. It should be fully released towards the end of November.

[eornate 4]

On 11/16/2023 at 8:46 PM, Marcos said:

The

The Configuration module 2099.5 which addresses the issue is currently available on the pre-release update channel with staggered updates on the regular update channel to follow soon. It should be fully released towards the end of November.

Hi Marcos,

In my Eset cloud had the same issue.

[Marcos 5,443]

This should be resolved once the Configuration module 2099.5 has been fully released towards the end of November.