FloridaPro 0 Posted October 27, 2023 Share Posted October 27, 2023 Whenever I reboot my M1 Macs on MacOS Sonoma, I find that Web and Email protection is non-functional. To fix, I have to go into MacOS network settings and re-enable the ESET Network proxy. Easy enough workaround but quite annoying. Submitted a support request but perhaps somebody knows a permanent fix. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 27, 2023 Administrators Share Posted October 27, 2023 If uninstalling ECSP and installing it from scratch doesn't make a difference, please try uninstalling it and installing ESET CyberSecurty 7.4.1200.0. Should the problem persist, please raise a support ticket. Quote Link to comment Share on other sites More sharing options...
Solution FloridaPro 0 Posted October 27, 2023 Author Solution Share Posted October 27, 2023 Installing ESET CyberSecurty 7.4.1200.0 resolved the issue - thanks. Quote Link to comment Share on other sites More sharing options...
Dorian 0 Posted December 8, 2023 Share Posted December 8, 2023 Hello, I have the exact same issue with Eset Endpoint Security on Mac OS 13 and 14, but re-installing ESET v6.11.616.0 does not help. Is there any solution to this or is this issue being worked on? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 If you mean the issue with losing full disk access, this is a bug in mac OS. ESET CyberSecurity v7 has a workaround for it until Apple fixes the bug. Quote Link to comment Share on other sites More sharing options...
Dorian 0 Posted December 8, 2023 Share Posted December 8, 2023 According to the Mac System Settings, Eset does have full disk access.see attached. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 Please check if you can reproduce it with ESET CyberSecurity 7.4.1600.0. If so, please raise a support ticket for further investigation and troubleshooting. Quote Link to comment Share on other sites More sharing options...
Dorian 0 Posted December 8, 2023 Share Posted December 8, 2023 But why should I try CyberSecurity? My company uses Endpoint Security, so I need a solution for the product that we use. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 11 minutes ago, Dorian said: But why should I try CyberSecurity? My company uses Endpoint Security, so I need a solution for the product that we use. Ok, I overlooked the product name in your post. You have posted in the ESET CyberSecurity forum for home users by mistake. Please try the latest version of ESET Endpoint Antivirus 7.4.1500.0 then. Quote Link to comment Share on other sites More sharing options...
Dorian 0 Posted December 8, 2023 Share Posted December 8, 2023 My mistake, but even so, what would installing Endpoint Antivirus achieve? I mean, as I said we use Endpoint Security. For example if I install Endpoint Antivirus and it does work properly, will you then recommend for my company to switch to using that instead of Endpoint Security? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 There is no version of ESET Endpoint Security v7 and only v7 contains a workaround for the bug in mac OS. Hence we would like you to check if the issue goes away after installing v7, ie. Endpoint Antivirus. Quote Link to comment Share on other sites More sharing options...
ESET Staff Robertos 17 Posted December 8, 2023 ESET Staff Share Posted December 8, 2023 (edited) Losing FDA is macOS issue. We did workaround for it in ECS 7.4.1600.0 and EEA 7.4.1500.0 too. We did nothing for V6, because V6 was not affected by this issue during our compatibility testing with Sonoma. If you need EES v6 for some reason and could not upgrade to EEA, you should wait until Apple fix that issue in macOS. Just for my information, what functionalities from EES V6 are you using that prevents you to upgrade to v7.4.1500.0 ? Edited December 8, 2023 by Robertos Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
Dorian 0 Posted December 8, 2023 Share Posted December 8, 2023 Ok, understood, thank you for both your replies. We are using the Eset Firewall component as well on both Mac OS and Windows clients What is the workaround in Endpoint Antivirus v7 and what is the exact bug in Mac OS? Quote Link to comment Share on other sites More sharing options...
ESET Staff Robertos 17 Posted January 8 ESET Staff Share Posted January 8 Losing FDA during restart of macOS is macOS bug. We did workaround in released latest 7.4 to do not trigger this macOS bug. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
Ivan N 0 Posted January 23 Share Posted January 23 As of yesterday with MacOS Sonoma 14.3 issue still persist. I've noticed this issue started after I installed NordVPN client. Not sure if Nord's security feature/s are not mixing something up with MacOS/ESET CSP but I have to enable "ESET Network Protection Proxy" every time machine boots up. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 23 Administrators Share Posted January 23 12 minutes ago, Ivan N said: As of yesterday with MacOS Sonoma 14.3 issue still persist. I've noticed this issue started after I installed NordVPN client. Not sure if Nord's security feature/s are not mixing something up with MacOS/ESET CSP but I have to enable "ESET Network Protection Proxy" every time machine boots up. Does it happen with the latest version of ESET Endpoint Antivirus v7? Quote Link to comment Share on other sites More sharing options...
Ivan N 0 Posted January 23 Share Posted January 23 I'm using/paying licenses for Cyber Security Pro. I don't want to move to the basic version. It's not a huge problem for me to enable the service every time the machine boots, but there should be a fix for this. P.S: Any news for ESET CSP natively on M1/M2/M3 processors? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 23 Administrators Share Posted January 23 ESET CyberSecurity v7 natively supports ARM CPUs. Other ECS features will be added throughout this year. Quote Link to comment Share on other sites More sharing options...
Ivan N 0 Posted March 22 Share Posted March 22 Hello Marcos, Do you have any update regarding this issue as well as any news for ESET CyberSecurity Pro native support for apple silicon? Thank you Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 23 Administrators Share Posted March 23 There is no news on this yet. It still applies that a new version 8 should be available later this year. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.