Adjusting Phishing Detection Levels in ESET Cloud Office Security (ECOS)

[Mauricio Osorio 2]

Hi guys!.

Problem Summary: The client reports that ESET Cloud Office Security (ECOS) has been allowing multiple phishing emails through despite being active. They request assistance in elevating detection levels to mitigate the associated risk.

Client Description:

The client has been receiving an increasing volume of phishing emails over the past few weeks.
ECOS, which is set up with default settings, has not detected or blocked many of these emails.
The client is concerned about the security risk this represents and desires a solution to elevate phishing detection.

How can we elevetade or improve phishing detections?

Thanks a lot.

[Marcos 5,252]

This is how scanning with ECOS work: https://help.eset.com/ecos/en-US/overview.html

The problem could be caused by endpoints fetching email from the server before Microsoft GraphAPI notifies the ECOS scanner about the email. I would recommend to follow up with your local ESET distributor on this.