Kloburger 0 Posted September 12, 2023 Share Posted September 12, 2023 Hi, since few days we got the Message "Proxy Sync Failed" A connection with the EEE Proxy Server could not be established (0xC010001E) I found a similar issue from 2019, we have exact the same Problem. What is the reason for that? Thx Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted September 12, 2023 ESET Staff Share Posted September 12, 2023 Hi @Kloburger, Just out of interest, have you submitted a support ticket for this issue? The EEES Cloud Proxy error you are seeing is likely due to a Network Issue with connecting to our EEES Cloud Proxy. Please see the below KB for more information. You should ensure connection to http://stratus.deslock.com and https://stratus.deslock.com is allowed through your firewall, some customers have had set rules to allow the IP through their firewall to resolve this. https://support.eset.com/en/kb7429-eset-endpoint-encryption-internet-access I can confirm the Cloud Proxy is accessible and not down, therefore it seems to be that there is something blocking the connecting via your EEE Server host. Thank you, Kieran Link to comment Share on other sites More sharing options...
damtechmatt 5 Posted September 21, 2023 Share Posted September 21, 2023 I am now also getting this issue. From our EEE server, and also from the workstations. Has something gone down? Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted September 21, 2023 ESET Staff Share Posted September 21, 2023 (edited) 1 minute ago, damtechmatt said: I am now also getting this issue. From our EEE server, and also from the workstations. Has something gone down? Hi @damtechmatt, As of today, we have had issues, we are currently investigating this and I shall update this post once we know more. Please note, this is not relevant to the original post. But a new situation today. Thank you, Kieran Edited September 21, 2023 by Kstainton Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted September 21, 2023 ESET Staff Share Posted September 21, 2023 Update: EEE Server Cloud Proxy (Proxy Sync) for both EEES and EEE Clients is now online and should solve any issues that you were getting @damtechmatt Thank you. Link to comment Share on other sites More sharing options...
damtechmatt 5 Posted September 21, 2023 Share Posted September 21, 2023 Great thanks! Link to comment Share on other sites More sharing options...
swinfo 1 Posted November 1, 2023 Share Posted November 1, 2023 Hi, we are experiencing the same issue. I can not tell when was the last time the connection was working but it was something around 2-3 weeks ago. Thank you for your help Jakub Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted November 1, 2023 ESET Staff Share Posted November 1, 2023 (edited) Hi @swinfo, Would you be able to submit a support ticket via: https://www.eset.com/int/support/contact/ Could you do this with a screenshot of you attempting to connect to https://stratus.deslock.com and http://stratus.deslock.com via IE or Edge. Thank you, Kieran Edited November 1, 2023 by Kstainton Link to comment Share on other sites More sharing options...
swinfo 1 Posted November 1, 2023 Share Posted November 1, 2023 Never mind... 5 minutes later it started to work. Sorry for wasting your time. Regards Jakub Kstainton 1 Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted November 1, 2023 ESET Staff Share Posted November 1, 2023 No problem at all @swinfo, glad all is OK. Link to comment Share on other sites More sharing options...
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