ghalilahlou 0 Posted September 5, 2023 Share Posted September 5, 2023 Hello so i don't know why but 2weeks after i downloaded eset internet security , i got an issue with system ntoskrnl.exe high disk usage , i can confirm this because i uninstalled 2times the eset internet security and i haven't recieved this issue , is there a bug right now , or is that normal and i have to unable a setting for this ? Sadly i forogt to send an image before i unisntall a second time the antivirus to be sure that this can be the cause of that particular issue , however i saw this high disk usage in taksmanager when este service and the app was still here Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 5, 2023 Administrators Share Posted September 5, 2023 Please carry on as follows: Enable advanced operating system logging under Tools -> Diagnostics in the advanced setup Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 5, 2023 Author Share Posted September 5, 2023 Alright , but i have to download again the anti virus Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 5, 2023 Author Share Posted September 5, 2023 I will update you tomorrow (or maybe today), because for now i still haven't recieved the issue (after i got the issue i will send u the screenshot) Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 5, 2023 Author Share Posted September 5, 2023 Hello so i think i fex the issue by disabling startup scan , if u wanted the screenshot here : Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 The screenshot is not available. I assume the same would happen during any on-demand scan since basically all files on a disk need to be read and scanned for threats. An advanced OS log (EsetPerf.etl) as well as a screenshot of the app showing high disk usage would be needed. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 Well i figured out , the issue was that i forgot to disable the startup scan , yesterday i disabled it and i don't have this anymore Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 Startup scan tasks should be enabled, otherwise it may happen that new malware will continue to run for some time until the machine is rebooted. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 The problem is that if i enable the system is Slow and i don't really like this Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 2 minutes ago, ghalilahlou said: The problem is that if i enable the system is Slow and i don't really like this That's why we'd need an advanced operating system log (EsetPerf.etl) to find out the root cause of the slowdown. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 well in the screen the reason of slow down was that the disk usage was at 100-70% (300-400mo/s) , and i uninstalled 2times eset which was the reason that i had this problem (before i disable the startup scan) so idk what to say now because my issue is kinda resolved Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 I suspect disk errors or another process reading from or writing to the disk when a startup scan is running. However, without logs we can only speculate about the root cause. Definitely it's not a normal behavior and it doesn't happen to most of other ESET users. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 eis_logs.zipHello , so here the logs Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 It appears that the log was not created. There's no EsetPerf.etl in C:\ProgramData\ESET\ESET Security\Diagnostics. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 Ah Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 eis_logs.ziphello so i did a second one here : Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 Still there was no advanced OS log EsetPerf.etl in the C:\ProgramData\ESET\ESET Security\Diagnostics folder: C:\ProgramData\ESET\ESET Security\Diagnostics\ 2023-09-05 19:32 <DIR> ECP 0 files 0 bytes Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 weird i enabled everything related to eset Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 Please post a screenshot of the settings that you enabled. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 hmm problem it's in french Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 It's ok, it should be possible to recognize the settings even if don't speak French. Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 Alright , thank you sir Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 I meant enabling advanced OS logging in the advanced setup -> Tools -> Diagnostics: Link to comment Share on other sites More sharing options...
ghalilahlou 0 Posted September 6, 2023 Author Share Posted September 6, 2023 Ah i forgot , well i activated it , i will launch tomorrow esetlogcollector.exe , sounds good ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,086 Posted September 6, 2023 Administrators Share Posted September 6, 2023 Ok, just remember not to keep advanced OS logging enabled for longer than 1-2 minutes. Link to comment Share on other sites More sharing options...
Recommended Posts