asp31 1 Posted August 3, 2023 Share Posted August 3, 2023 Hello, I am experiencing a problem when using my LTE mode for internet. I am using quectel ep06-e modem for my LTE data connection. When connected to LTE modem, Eset firewall bus out and disappears from setup tab(Pic1). Then after some time its shows me an error with firewall and needs to restart the device(Pic2). If I disconnect from the LTE data connection, It takes some time to resume normal operation restoring firewall. I saw a large number of known Network connections(Pic3,Pic4), each active for about ~1 second. I tried turning of network inspector - doesn't solve the problem. Tried Reinstalling the ESET Internet security, doesn't fixes the problem. If anyone know about troubleshooting the problem, please let me know. Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,084 Posted August 4, 2023 Administrators Solution Share Posted August 4, 2023 This is a known issue in v16.2.11 with LTE modems. If you need to use it and temporarily disabling the firewall until the next v16.2 hotfix is available is not an option, please downgrade to v16.1. We are working on a hotfix that addresses this issue and should be available soon. Link to comment Share on other sites More sharing options...
asp31 1 Posted August 4, 2023 Author Share Posted August 4, 2023 Thanks for letting me know. I might need to downgrade. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,084 Posted August 4, 2023 Administrators Share Posted August 4, 2023 You can download version 16.2.13 with a fix for this issue from https://forum.eset.com/files/file/117-eset-security-16213/. micasayyo 1 Link to comment Share on other sites More sharing options...
asp31 1 Posted August 4, 2023 Author Share Posted August 4, 2023 I installed the version 16.2.13 with the fix, It work correctly as of now. If I experience any problems, I will let you know. micasayyo 1 Link to comment Share on other sites More sharing options...
asp31 1 Posted August 6, 2023 Author Share Posted August 6, 2023 I haven't experienced may problems so far with this version 16.2.13. Should I keep using this version. Will it automatically update to new stable version after release or do I manually need to reinstall stable version afterwards? Link to comment Share on other sites More sharing options...
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