Eset encrypted drive: Error authenticating or mounting encrypted virtual drive (Error code: 0xC00F000C)

[BowForMe 0]

I'm getting the following error when I'm trying to open my eset encrypted drive:

• Error authenticating or mounting encrypted virtual drive (Error code: 0xC00F000C)

 

 I had an Eset free trial for 30 days and after about 2 weeks later I decided to stop using eset so i decided to uninstall eset. However to my stupidness for some reason i tried to uninstall eset manually by removing all (conceivable) files in C:\Program Files\ , Appdata\ , etc.. Instead of just uninstalling it using the setup SMH.

Shortly thereafter, I realised I was not able to open my encrypted drive. Then I reinstalled Eset and tried to open my encrypted drive however, it gave me an error with the title "Error authenticating or mounting encrypted virtual drive". Eventhough my license was certainly valid, i was getting an error and could not open my encrypted drive.

Since then my license has expired and i still cannot access my drive and the exact error page I'm getting now (which is shown in the screenshot above, it's the screenshot of the error i'm getting now) after that my license has been expired presumably differs from the error page i was getting when my license was still valid.

I've come here to seek your help and may you use thy wisdom in ways to bless me with a solution.

Thank you in advance for your time.

 

[Marcos 4,704]

Is the dlpsrv service set to start automatically and running?

[BowForMe 0]

Thank you for your reply.

The dlpsrv service isn't even listed in the Windows Services Control Manager, Sir.

There is no dlpsrv or dlpsrv.exe process listed running in the task manager neither, Sir.

I could only locate the service and so it's atleast installed: C:\Program Files\ESET\ESET Secure Data\dlpsrv.exe

 

Edited May 22 by BowForMe

[Marcos 4,704]

You wrote that "I reinstalled Eset". Did you install ESET Smart Security Premium? Did you activate Secure Data afterwards?

[BowForMe 0]

Yes, I've always only installed ESET Smart Secrity Premium.

I had activated Secure Data after I reinstalled Eset the first time. And it was still giving an error.

However, It's noteworthy to say that I've uninstalled and installed ESET a couple of times. Today I also reinstalled ESET but my license has been expired. At this point, I'm just required to enter a license key. Which prevents me from activating Secure Data or any other service. So, no, my Secure Data is not actived right now.

 

Thank you for your time.

 

Edited May 22 by BowForMe

[SmartUser 204547 0]

I am also facing the same issue. I have valid license and all the settings activated but still could not open the encrypted drive.

[Marcos 4,704]

8 minutes ago, SmartUser 204547 said:

I am also facing the same issue. I have valid license and all the settings activated but still could not open the encrypted drive.

Please raise a support ticket for help with further troubleshooting of the issue.

[SmartUser 204547 0]

how to raise support ticket regarding this issue?

 

[itman 1,538]

6 hours ago, Marcos said:

Please raise a support ticket for help with further troubleshooting of the issue.

The problem with this is many Eset in-country distributors will not provide tech support for Eset trial licenses.

[Marcos 4,704]

5 minutes ago, itman said:

The problem with this is many Eset in-country distributors will not provide tech support for Eset trial licenses.

Maybe but SmartUser 204547 wrote: "I have valid license"

As for the issue reported by BowForMe with a trial license, I'd like to check ESI logs prior to asking Secure Data developers about next steps. A trial license can be activated after uninstalling and reinstalling ESSP.

[Marcos 4,704]

5 hours ago, SmartUser 204547 said:

how to raise support ticket regarding this issue?

Please go through the wizard https://go.eset.com/contact-support/ until you reach the support contact form.

[itman 1,538]

5 minutes ago, Marcos said:

Maybe but SmartUser 204547 wrote: "I have valid license"

His posted screen shot: https://forum.eset.com/topic/36474-eset-encrypted-drive-error-authenticating-or-mounting-encrypted-virtual-drive-error-code-0xc00f000c/?do=findComment&comment=167178 shows otherwise.

[Marcos 4,704]

1 hour ago, itman said:

His posted screen shot: https://forum.eset.com/topic/36474-eset-encrypted-drive-error-authenticating-or-mounting-encrypted-virtual-drive-error-code-0xc00f000c/?do=findComment&comment=167178 shows otherwise.

His license is valid:

Contacting support was suggested in his case since the error was referring to a key (not the license key) so Secure Data developers will have to tell under what circumstances the error can occur.

[JPritchard 11]

Hello BowForMe,

In your opening post, you said:

19 hours ago, BowForMe said:

However to my stupidness for some reason i tried to uninstall eset manually by removing all (conceivable) files in C:\Program Files\ , Appdata\ , etc

ESSP Secure Data creates an encryption 'keystore' file called 'premiumkey.dat' in C:\Users\USERNAME\AppData\Local\DESlock+\

If you delete this directory and the files within, then the encryption key is no longer available and your encrypted USB cannot be decrypted or accessed. Re-installing ESSP and enabling Secure Data will generate a new keystore file, which will NOT work for anything encrypted with a different key.

If we're lucky, and you still have the directories and files you deleted in the Recycle Bin, then you should be able to restore them and access your USB stick! If not, perhaps you have a Windows backup that you can restore where the DESlock+ directory and files are intact and can be restored to regain access to your USB.

Failing this, the data on the USB is inaccessible and you will need to format the device for future use.

Kind regards

Jay Pritchard

Encryption Technical Support Engineer III / Team Lead

[BowForMe 0]

Well, all the mentioned files are deleted. Then I can't do anything. It's OK.

Thank you for your time and help!

Also, I will buy and start using an ESET subcription again in the future. Since, in the meanwhile, i figured it's actually one of the best, if not the best anti virus out there. With a noteworthy good support 

[JPritchard 11]

I appreciate the update, take care!