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JPritchard

ESET Staff
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  1. Good afternoon! The behavior you describe is normal - Policies applied by the installer do not show in the console. However, where EFDE is concerned, you will see the encryption status information on the computer panel here: If you want to update the Policy details in the ESET Protect console, then you can press the "REQUEST CONFIGURATION" button. Once processed, you will see the currently applied policies. Here's an example: Before After It might be possible to automate this process, however I don't know enough about ESET Protect to assist you furthe
  2. Hello there! After reading through your post, it's unclear to me what the issue is exactly. When you say: If the computer started encryption after the installation, then an EFDE Policy was included in the installer. EFDE does NOT perform any kind of encryption unless the EFDE Policy specifically enables encryption. If the Policy included in your installer isn't encrypting in the way that you expect, then I suggest you amend the installer's settings and then generate a new MSI. Regarding this statement: It is not possible to change the FDE mode (TPM/OPAL/So
  3. Hello there! While we haven't tested on the Surface Laptop 3 model specifically, you should be able to install EEE and encrypt the machine with no foreseeable problems. We routinely test the software on other Surface models without any issues, so the Surface Laptop 3 should in theory be okay too. However, we recommend you install the latest version of EEE, which is currently 5.0.8.4, not 5.01. This is available from ESET's website. As with all things, we recommend you maintain backups of important data regardless of whether or not encryption is in place.
  4. Good morning, Self Enrolment is separate from the cloud proxy, take care not to confuse them. Self Enrolment is a feature which automates the EEE user activation process by communicating on the local network to licence users. This is not essential, as you can activate users manually by email instead. You can see the EEES process for user activation here: KB7157 - Activate ESET Endpoint Encryption Client using ESET Endpoint Encryption Server EFDE and EEE are separate products entirely. Depending on your requirements, perhaps EFDE is more suitable for your needs? It only offers Full Di
  5. Good afternoon, I am a technical support engineer for ESET's Encryption product family. You have mentioned a few things that I feel need clarifying, some of which may require in-depth explanations in order for you to come to your own conclusion on how best to deploy ESET Endpoint Encryption in your own environment. First I feel I need to address an important concept regarding ESET Endpoint Encryption. EEE uses a "cloud proxy", which is our patented technology which simply acts as a pigeonhole (or middleman) for communicating commands/client updates between the EEE server and EEE
  6. I'm pleased to hear that has resolved your issue. Have a nice evening 🙂 -JP
  7. Good afternoon, I'm sorry to hear about this issue. I suspect you are encountering a known issue with the latest version of Windows 10 2004 (OS build 19042). You can check what Windows version you are running by typing 'winver' into the Run dialog. I have attached an example: If your computer IS running Windows 10 2004 (OS build 19042), then please check to see if you are missing the UseNullDerivedOwnerAuth registry value found in: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TPM\WMI If it is missing, then you can create it manually by o
  8. Hi Jock Once the machine is fully decrypted, please refer to the section titled "Removing ESET Endpoint Encryption with Managed Uninstall" from this knowledgebase article here: KB288 - ESET Endpoint Encryption Windows Installer (MSI) However if it's only one machine, then you may find it quicker to access the machine itself and click "Change" from Add/Remove Programs and follow the on-screen steps to remove the software as shown in this article: KB7617 - Using Managed Uninstall in ESET Endpoint Encryption
  9. Good afternoon, When the FDE command is received by the endpoint, does the machine reboot to perform Safe Start? I also noticed you are using an older version of EEE. Please upgrade to v5.0.7.3 and try again.
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