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JPritchard

ESET Staff
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  1. Good morning, Self Enrolment is separate from the cloud proxy, take care not to confuse them. Self Enrolment is a feature which automates the EEE user activation process by communicating on the local network to licence users. This is not essential, as you can activate users manually by email instead. You can see the EEES process for user activation here: KB7157 - Activate ESET Endpoint Encryption Client using ESET Endpoint Encryption Server EFDE and EEE are separate products entirely. Depending on your requirements, perhaps EFDE is more suitable for your needs? It only offers Full Di
  2. Good afternoon, I am a technical support engineer for ESET's Encryption product family. You have mentioned a few things that I feel need clarifying, some of which may require in-depth explanations in order for you to come to your own conclusion on how best to deploy ESET Endpoint Encryption in your own environment. First I feel I need to address an important concept regarding ESET Endpoint Encryption. EEE uses a "cloud proxy", which is our patented technology which simply acts as a pigeonhole (or middleman) for communicating commands/client updates between the EEE server and EEE
  3. I'm pleased to hear that has resolved your issue. Have a nice evening 🙂 -JP
  4. Good afternoon, I'm sorry to hear about this issue. I suspect you are encountering a known issue with the latest version of Windows 10 2004 (OS build 19042). You can check what Windows version you are running by typing 'winver' into the Run dialog. I have attached an example: If your computer IS running Windows 10 2004 (OS build 19042), then please check to see if you are missing the UseNullDerivedOwnerAuth registry value found in: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TPM\WMI If it is missing, then you can create it manually by o
  5. Hi Jock Once the machine is fully decrypted, please refer to the section titled "Removing ESET Endpoint Encryption with Managed Uninstall" from this knowledgebase article here: KB288 - ESET Endpoint Encryption Windows Installer (MSI) However if it's only one machine, then you may find it quicker to access the machine itself and click "Change" from Add/Remove Programs and follow the on-screen steps to remove the software as shown in this article: KB7617 - Using Managed Uninstall in ESET Endpoint Encryption
  6. Good afternoon, When the FDE command is received by the endpoint, does the machine reboot to perform Safe Start? I also noticed you are using an older version of EEE. Please upgrade to v5.0.7.3 and try again.
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