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planet

Web & Anti-Phishing protection randomly stops working until restart

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I've noticed with ESET Cyber Security Pro 6.0.14 on OS X Yosemite 10.10.1 that Web and Anti-Phishing protection stops scanning at random points during use. I'm not sure if it's stopping after putting the Mac to sleep or if it's stopping by itself.

 

For example, the statistics section displays that the last scanned item for today was a website visited at around 11am, and the events log last shows a Proxy Agent event at 11:32am with nothing new since. So until I manually restart my Mac, I am no longer being protected both on the web and for phishing without any indication. This can be confirmed by visiting the "Feature Settings Check - Phishing Page" by the AMTSO which ESET actively supports.

 

When the Mac is restarted, protection is active until it decides to stops working at some point again.

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Hello Planet,

 

can you please check if the esets_proxy component crashed after you notice tat you are not protected?

 

Please let us know.

 

P.R.

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Hello Planet,

 

can you please check if the esets_proxy component crashed after you notice tat you are not protected?

 

Please let us know.

 

P.R.

 

Hello,

 

It can happen either when esets_proxy crashes, or either when esets_proxy 'freezes' or hangs (it doesn't crash but esets_proxy refuses to work until you force quit it yourself).

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Hello Planet,

 

does it happen with the latest version of ESET Endpoint Security 6 for OS X  6.1.12.0?

 

Please try it and let us know.

 

Regards,

 

P.R.

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Hi Peter, ESET Endpoint Security 6 for OS X has had this issue resolved since its initial first release earlier this year, just not for the home products (Cyber Security).

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Hello Planet,

 

thank you for the confirmation.

Yesterday we released new versions of ESET Cyber Security (Pro), the fixed esets_proxy binary is included in them.

 

So in case anyone has issue with it, please upgrade.

 

 

P.R.

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That's correct, can confirm that they new versions are now able to recover successfully if a crash occurs and resume protection and no longer leaves the user vulnerable.  :)

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