My computer freeze when he tries to scan mfc80DEu and other files of windows 7

[ekmule 0]

Hi,

 

I have a big issue. Well i can't do a scan with the anti-virus. He freeze when he tries to scan specific file like mfc80DEU.dll.

 

Can you help me ?

 

My regards

 

Ekmule

[rugk 397]

Have you located the file? What is the complete path of it?

What is the file size and modify date?

 

What happens if you try to scan the file alone? (with the context menu)

What does ESET Live Grid show?

Edited October 30, 2014 by rugk

[ekmule 0]

Thx for your answer and sorry for the my late answer

 

I try lot of time but now he freeze on another file.

 

The folder is C:\Program Files (x86)\Steam\appcache\httpcache\a0 and the file name is a06866... when i try to scan this file i have a crash but the other file like him don't do that. I don't understand. This file it's not special...

Edited November 9, 2014 by ekmule

[rugk 397]

You say it crashs. What exactly happens? Does it shows a error message?

Can you reproduce the problem with the same file or is it always an other file?

Please enable the option to generate a complete memory dump:

Reproduce the issue and check the dir "%programdata%\ESET\ESET Smart Security\Diagnostics".

Are there some files? If so upload them to a save location and PM them to a moderator.

Edited November 16, 2014 by rugk

[ekmule 0]

Hi,

 

You say you it crash. What exactly happens? Does it shows a error message?

Can you reproduce the problem with the same file or is it always an other file?

Last week, yes it's the same fil but now i have an error (Don't have before)

Now ESEt say "error when he reads." I don't know if ESEt do a update but now my computer don't crash. He scans the fil during 5 - 10 mins and after he displays "error when read the file)

Well now i can use ESET.

 

Thx for your helps