ESET File Security for Linux workstation errore : Failed to rename File error when update module

[lgiffi 0]

Hi i'm Luca

is the first one that i ask support for eset, i'm working on any workstation with Linux OS red hat , i have a problem: when i go to update the eset signature i obtain the error "Failed to rename File"  i haven't any idea for what happend this; I have only terminal if try to do ./upd -u obtain always this error ,; The version installed on the linux servers is efs 9.

28/11/22 00:41:48                        Updating service                         Error updating Antivirus modules: Failed to rename file.         eset-efs-updated

27/11/22 13:41:48                        Updating service                         Cannot check new application update: File does not exist.

/usr/lib/modules/3.10.0-1160.53.1.el7.x86_64/eset

can you help me?

Luca

 

 

[Marcos 4,551]

I'd check permissions for the temp folder. Please open a support ticket if there's no problem with permissions.

[lgiffi 0]

where is the temp directory?

[J.J. 23]

cache and temp directories are:

/var/opt/eset/efs/lib/data

and everything under this directory

/var/opt/eset/efs/lib/data/backup

/var/opt/eset/efs/lib/data/cache

/var/opt/eset/efs/lib/data/updfiles

Access rights should be 755

 

[lgiffi 0]

Hi J.J.

all directory that you have mentionated have the 755 permission .

[Marcos 4,551]

Please open a support ticket for help with further troubleshooting.