lgiffi 0 Posted November 29, 2022 Share Posted November 29, 2022 Hi i'm Luca is the first one that i ask support for eset, i'm working on any workstation with Linux OS red hat , i have a problem: when i go to update the eset signature i obtain the error "Failed to rename File" i haven't any idea for what happend this; I have only terminal if try to do ./upd -u obtain always this error ,; The version installed on the linux servers is efs 9. 28/11/22 00:41:48 Updating service Error updating Antivirus modules: Failed to rename file. eset-efs-updated 27/11/22 13:41:48 Updating service Cannot check new application update: File does not exist. /usr/lib/modules/3.10.0-1160.53.1.el7.x86_64/eset can you help me? Luca Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 29, 2022 Administrators Share Posted November 29, 2022 I'd check permissions for the temp folder. Please open a support ticket if there's no problem with permissions. Link to comment Share on other sites More sharing options...
lgiffi 0 Posted November 30, 2022 Author Share Posted November 30, 2022 where is the temp directory? Link to comment Share on other sites More sharing options...
ESET Staff J.J. 26 Posted November 30, 2022 ESET Staff Share Posted November 30, 2022 cache and temp directories are: /var/opt/eset/efs/lib/data and everything under this directory /var/opt/eset/efs/lib/data/backup /var/opt/eset/efs/lib/data/cache /var/opt/eset/efs/lib/data/updfiles Access rights should be 755 Link to comment Share on other sites More sharing options...
lgiffi 0 Posted December 1, 2022 Author Share Posted December 1, 2022 Hi J.J. all directory that you have mentionated have the 755 permission . Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 1, 2022 Administrators Share Posted December 1, 2022 Please open a support ticket for help with further troubleshooting. Link to comment Share on other sites More sharing options...
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